Health Experience Strategy Senior Manager - Research

As the Health Experience Strategy Senior Manager, you will lead the end-to-end research process for the Experience Strategy and Design team. In this role, you will conduct and oversee qualitative research projects for Best Buy Health's consumer and commercial Stay Well portfolio in support of our mission to enable care at home for everyone.

This role will be remote first. The person who fills this role must be within a commutable distance to the Best Buy Health office in Boston, MA or Best Buy Corporate office in Richfield, MN.

What you'll do

• Lead the end to end research process from secondary synthesis, creating research plans, recommending appropriate methodology, scoping, planning, recruiting to prepping for remote and in-person studies.
• Conduct and oversee qualitative research projects - including, but not limited to: stakeholder, customer and employee interviews, ethnographies, concept testing, baseline & benchmark studies, usability, etc.
• Facilitate cross-functional sessions with design, product, marketing and customer management to identify assumptions and advocate for meaningful research projects that will help inform the company's strategy.
• Maintain our research repository and synthesize existing insights in order to identify pain points, opportunities to improve the overall customer experience.
• Share out actionable insights with partners, leadership through storytelling and updates to the customer journey.
• Manage working with outside vendors to execute studies and source secondary insights.
• Provide guidance and inform experience measurement, testing plans for digital.

Basic qualifications

• 6 years of relevant experience within customer experience/design (experience design, research, etc.)

Preferred qualifications

• 6+ years experience conducting user and/or customer research
• 2+ years of experience working with agile research and analytics platforms
• 2+ years of experience creating, managing journeys using insights from primary and secondary sources
• 2+ years in or working closely with related roles such as service design, product design or CX strategy
• 2+ years in a team and/or project leadership role
• 2+ years in an omni-channel environment, including e-commerce development and optimization
• 2+ years experience working on health-related experiences and/or experiences for older adults

Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant. We are committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE.

Reasonable Accommodation

Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth and related conditions. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment testing or with the onboarding process - please contact Talent Acquisition at

To learn more about, view the "Know Your Rights" poster and Pay Transparency Nondiscrimination Provision HERE.

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