Application/Production Support
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A client of Innova Solutions is immediately hiring for an Application/Production Support
Position type: Full-time Contract
Duration: 6 Months with possible extension
Location: Remote
As an Application/Production Support you will:
- Have experience in alert handling and task management for complex critical applications in production environment.
- Manage MyServices tickets and Moogsoft situations to resolution in a 24/7/365 environment using knowledge articles and best practices.
- Execute changes, runbooks and ITSRs and troubleshoot various issues across multiple platforms and applications.
- Work in day or night shifts
- Responsible for monitoring of the health of applications as well as the underlying infrastructure.
- Proactively look for hardware, software, and environmental alerts or malfunctions.
- Have ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance.
- Influence other technical teams on the calls and articulate troubleshooting steps effectively.
- Ensure appropriate functional and management escalation takes place as per the standards and procedures.
- Follow up on items that could potentially negatively impact production operations, assist with postmortem related activities and support various efforts related to operational improvements.
- Implement new and improved processes, change processes, perform new tasks, create reports and address ad-hoc requests.
- Perform additional duties as assigned.
Required Skills & Experiences
- Hands-on experience on the AWS Console and familiarity with AWS alerts.
- Exposure to a ticket tracking tool such as Remedy, ServiceNow, Moogsoft
- Ability to multitask and handle a high volume fast paced environment
- Ability to work independently as well as with a team
- Ability to follow strict guidelines
- Dependable employee with flexible work hours and can work night shifts
- Existing knowledge and skills with UNIX OS, Oracle, AWS
- Experience working in and with a Knowledge Base
- Experience working in an environment with SLAs
- Excellent written and verbal communication skills
- Excellent organization and communication skills.
- Strong aptitude for attention to details.
- Strong ability to work through conflicts
- Ability to focus on details, detail-oriented
- Ability to follow strict client procedures and guidelines
- Able to maintain professionalism while directly interacting with clients/customers
- Execute problem-solving initiative and being proactive in finding a solution.
- Take initiative to improve self-development along with job-related skills
Nice to have
- Oracle or SQL Server administration experience
- 1-2 years of coding experience of Unix shell scripting or Python
- Splunk query
- ITIL Certified
- AWS Architect Solution or higher Certified
Ideal Candidate will have- L1/L2 Support, Linux/Unix, AWS, Oracle/SQL
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Anuj
PAY RANGE AND BENEFITS:
Pay Range*: $38-$40/Hr
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- Named One of America s Best Employers for New Grads by Forbes (2024
- Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
- One of the Largest IT Staffing Firms in the US Ranked #3 by Staffing Industry Analysts (SIA, 2024)
- One of the Largest Staffing Firms in the US Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
- Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
- One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
- AWS Advanced Tier Services Partner with 100+ certifications
Website:
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
