Accounts Receivables Specialist

Job title: Accounts Receivable Representative

Department: Accounting

Reports To: Accounting Manager

FLSA Status: Non-Exempt

Summary: Records payments to customers’ accounts and maintains accounts receivable records by performing the following duties.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned as needed.

• Posting all cash receipts, discounts, allowance, price differences, returns and other charge backs to customer accounts timely and accurately.
• Research and negotiate chargeback claims.
• Reconciliation of bank accounts.
• Creates new customer accounts.
• Performs credit checks/credit references.
• Manages the customer portal when needed.
• Monitoring customer account details for non-payments, delayed payments, and other irregularities.
• Track and investigate deductions (charge backs) from customer payments.
• Process, transmit and run credit card transactions for customer sales and refunds.
• Follow established procedures for processing receipts, cash, etc.
• Prepare bank deposits.
• Investigate and resolve customer queries.
• Process adjustments.
• Communicate with customers via phone, e-mail or personally.
• Perform other accounting duties as requested and assist with special projects.
• Daily back up to answer switchboard incoming calls.
• Assists with scanning and filing.
• Assists with tax forms, tax credits, tax issues.
  
  
  

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving- Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Analytical Skills-Ability to review accounts and determine whether to release customer orders.
• Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Attendance- Attendance and punctuality are essential to this job; Employee must maintain a satisfactory absentee/tardy record. The employee must abide by all company policies, procedures, safety guidelines, and rules.
• Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Variables in standardized situations.
• Computer Skills - To perform this job successfully, an individual should have basic knowledge of accounting software; Microsoft Office, Excel, and must be able to learn the accounting software to include Prophet-21.
  
  
  

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High School diploma and/or one college/business degree. Two to three years of experience in accounts receivable or combination of education and experience.