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Jobs or company...
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Senior End User Computing (EUC) Support Engineer

Salary undisclosed

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Dice
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Job Description

Job Description

Who we are:

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.

Job Description:

Job Title : Senior End User Computing (EUC) Support Engineer

Job Type : W2

Experience : 7-15 Years

Location : Charleston, Tennessee

Skills:

  • 4+ years of experience in managing enterprise desktops on a large scale (1000+ clients).
  • Knowledge of Microsoft Endpoint Manager (Intune / SCCM).
  • Experience managing desktop configuration policies via Intune.
  • Create and maintain Intune Policies and deployment scripts.
  • Administering Windows operating systems.
  • All aspects of IMAC (Install Move to Add Change) including JML (Joiner, Mover & Leaver).
  • Knowledge of BitLocker management and LAPS. (Local admin password solution)
  • Basic knowledge of Browser technologies Ex: Internet Explorer, Chrome
  • Basic knowledge of end-user break fixes for designated equipment (All EUC equipment).
  • Basic Knowledge of Azure AD, and Active Directory; including GPO and DNS.
  • Knowledge of imaging laptops.
  • Knowledge of basic networking and proxy technologies.
  • Knowledge of Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
  • Knowledge of Change, Problem, Incident, and Configuration Management.
  • Knowledge of Asset Management toolsets to keep track of the inventory on a day-to-day basis. Monthly reports.
  • Provide recommendations or possible solutions to client management and support teams.
  • Supporting Service Desk team and L1 support.

Responsibilities:

  • Strong troubleshooting skills for Desktops, Laptops & Peripheral devices.
  • Provide onsite physical hands & feet technical support.
  • Resolve incidents and problems associated with EUC devices.
  • Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future.
  • Set up new hire devices, and desk - desktops/laptops and install any needed applications per the user onboarding request.
  • Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
  • Deploying, Installing, and configuring software via Intune on client devices.
  • Provide software break/fix services and replacement of non-warranty assets for end users.
  • Configure and support end users on mobile computing platforms.
  • Provide onsite hardware support for general troubleshooting and problems for end-user computing technologies.
  • Provide basic/SOP-based support for problems pertaining to end-user device applications like MS Office, MS Teams, COTS software, etc.
  • Provide walk-up/tech bar support at the company-specified locations for quick assistance and resolution.
  • Utilize ITSM tool and other Company systems to track and report on end-user issues and requests.
  • Change, Problem, Incident, and Configuration Management.
  • Asset Management to keep track of the inventory on a day-to-day basis. Monthly reports.
  • Coordinate with other technical/non-technical teams (onsite or remote) as needed to resolve the end user issues/requests.
  • Provide White Glove support for VIP Users (including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, directly attached printers, local printers, scanners, etc.)
  • Support Authorized Users in connecting or attempting to connect to the corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.
  • Create, change, and remove printer configurations and queues based on requests.
  • Coordinating with vendors for in-warranty equipment failures.
  • Conferencing/Collaboration/Telephony devices like digital displays, VoIP/Desk Phones, webcams, and other audio/video devices.

Qualification:

  • Bachelor's degree or equivalent combination of education and experience.
    Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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