Technical Account Manager

About Wattch

Wattch enables observability, intelligence, and control for renewable energy systems of all types and sizes. As an emerging leader in asset monitoring and control, we serve customers in the solar, energy storage, EV charging, and hydroelectric spaces, with wide-ranging potential applications. Our ultimate aim is to provide interoperability and connectivity for every distributed energy resource.

About The Role

As a Technical Account Manager at Wattch, you will support customers and their projects from the initial quote through installation and commissioning, working alongside the business development team to provide technical guidance to our customers and prospects. You will serve as an expert advisor, providing assistance and guiding customers to the best monitoring and control solutions for their renewable energy projects. You’ll also provide project management support, coordinating cross-functional tasks to ensure customer projects are driven to successful completion.

To be successful in this role, you should be organized, an amazing communicator, and interested in tackling a wide range of projects. You should have energy industry experience with a hunger for learning and promoting novel technologies and ideas in the industry. This role reports to the Head of Business Development.

On a given day, you may…

• Conduct customer meetings to identify technical requirements and provide solutions
• Serve as the first point of contact for technical and project-specific customer inquiries
• Review project documentation, including drawing sets and customer requirements to define project scope
• Quote Wattch monitoring/controls solutions that best fit customer needs
• Develop system design concepts and technical specifications in response to customer requests
• Assist Application Engineers and support team during new project deployments to provide clarifications and context specific to the project
• Work cross-functionally to manage project timelines, deliverables, and budgets to ensure successful project completion and proactively identify project gaps
• Work with the Engineering and Operations teams to evaluate potential component parts and vendors for non-standard projects and for adding new capabilities into the Wattch approved AVL
• Conduct technical presentations, product demonstrations, and training sessions to educate customers on Wattch capabilities (software and hardware)
• Help to define and refine internal processes, especially for project fulfillment and account management
  
  

You’re perfect for this role if you have…

• At least 3 years of experience in a customer-facing role in the solar, energy storage, or building controls space (commercial & industrial, distributed generation, and/or utility scale renewable generation and storage projects)
• Basic knowledge of electrical principles, including the ability to read and interpret drawing sets for solar and storage projects
• Excellent communication skills with the ability to articulate complex concepts verbally and in writing to audiences with varying levels of technical proficiency
• High attention to detail with a bias for action
• Willingness to travel up to 15% for site visits, customer meetings, and conferences
  
  

Bonus points if you also have…

• An electrical engineering or controls background with knowledge of principles like digital vs. analog communications, open vs. closed loop controls, relaying/feeder protection principles, etc
• Proven experience with interconnections such as ERCOT, CAISO, ISONE, NYISO, or Duke Energy
• Are familiar with industry standard design codes such as National Electric Code (NEC), UL508a, and other industry standards
• Live in Atlanta or are interested in relocating to Atlanta (remote candidates considered)
  
  

Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in our mission and can contribute to our team in a variety of ways.

Company Benefits

• Unlimited PTO, plus 11 paid federal holidays and office closed last week of the year
• Health Reimbursement Arrangement (HRA) to cover medical expenses and insurance premiums
• Incentive Stock Options (ISO)
• Office on the Eastside Beltline in Atlanta (in office 4 days per week, work from home Wednesdays, some hybrid flexibility)
• Small, highly collaborative team with direct access to founders and tons of growth opportunities
  
  

Wattch is an equal opportunity employer. We believe that the unique contributions of all Wattchers create our success and we aim to offer an inclusive environment in service to one another, our products, and the communities we serve. We value empathy, clarity, and sustainability and strive to make these values present in our daily interactions as well as our hiring process. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we don't discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We welcome all applications.

Powered by JazzHR

N8kFQ9aLQv