Business Process Consultant - PRMO Operations Improvement (100% Remote Position)
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At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Duke University Health System - Patient Revenue Management Office (PRMO)seeks to hire aBusiness Process Consultantwho will embrace our mission of Advancing Health Together.
The Business Process Consultant (BPC) serves as the primary technical and analytical resource supporting revenue cycle processes, systems and workflow.
The BPC is a subject matter expert in Epic (aka Maestro Care), supporting revenue cycle third-party systems and demonstrates a broad spectrum of operational expertise across multiple areas of the Revenue Cycle.
The BPC supports the Revenue Cycle departments and operational leaders within the Patient Revenue Management Organization (PRMO) by identifying opportunities to improve operational efficiency and performance.
The BPC has a system focus and troubleshoots Maestro Care through monitoring of dashboards and key metrics to pro-actively identify any trend issues.
The BPC strategically supports operations by identifying opportunities to improve workflow and effectiveness through projects to enhance automation, quality and efficiency through enhancement requests, report writing, analysis and business case development and data validation.
The BPC works directly with Duke Health Technology Solutions (DHTS) to develop, implement and oversee remediation plans.
Work closely with operational and DHTS leadership and technical resources across all departments to coordinate activities/projects.
Lead efforts to improve PRMO performance through optimization of Maestro Care supporting Profession al Billing and Collections, as well as Echo/Credential Stream supporting Provider Enrollment and third-party systems.
Knowledge of: Epic System (Resolute Professional Billing) Revenue Cycle operations and Echo/Credential Stream system Provider Enrollment operations.
Ability to:understand revenue cycle operational performance goals/metrics; specifically, as it relates to Epic system performance.
Understand Provider Enrollment performance goals/metrics; specifically, as it related to Echo/Credential Stream system performance.
Perform root cause analysis of Epic and Echo/Credential Stream system issues/challenges.
Identify and implement optimization opportunities within Epic and Echo/Credential Stream.
Investigate and analyze information and provide recommend solutions for identified issues.
Develop, implement and oversee project teams comprised of IT and operational resources.
Communicate effectively, both orally and in writing.
Demonstrate strong interpersonal and communication skills.
Work effectively with a wide range of constituencies in a diverse community.
Foster a positive work environment.
Multi-task (Word, Excel, Visio, Access) Systems: Epic (Maestro Care), MS Office Applications,
Minimum Qualifications
Education:
Bachelor's degree required. Master's degree preferred
Experience:
Extensive knowledge of work flow and/or system design is required. Minimum of 7 years of experience with system design, process work flow design or business/systems consulting. Revenue cycle experience preferred. Extensive knowledge of analytical tools, business intelligence tools and statistical packages.
Degrees, Licensures, Certifications
Lean or Six Sigma certification a plus but not required.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Duke University Health System - Patient Revenue Management Office (PRMO)seeks to hire aBusiness Process Consultantwho will embrace our mission of Advancing Health Together.
The Business Process Consultant (BPC) serves as the primary technical and analytical resource supporting revenue cycle processes, systems and workflow.
The BPC is a subject matter expert in Epic (aka Maestro Care), supporting revenue cycle third-party systems and demonstrates a broad spectrum of operational expertise across multiple areas of the Revenue Cycle.
The BPC supports the Revenue Cycle departments and operational leaders within the Patient Revenue Management Organization (PRMO) by identifying opportunities to improve operational efficiency and performance.
The BPC has a system focus and troubleshoots Maestro Care through monitoring of dashboards and key metrics to pro-actively identify any trend issues.
The BPC strategically supports operations by identifying opportunities to improve workflow and effectiveness through projects to enhance automation, quality and efficiency through enhancement requests, report writing, analysis and business case development and data validation.
The BPC works directly with Duke Health Technology Solutions (DHTS) to develop, implement and oversee remediation plans.
Work closely with operational and DHTS leadership and technical resources across all departments to coordinate activities/projects.
Lead efforts to improve PRMO performance through optimization of Maestro Care supporting Profession al Billing and Collections, as well as Echo/Credential Stream supporting Provider Enrollment and third-party systems.
Knowledge of: Epic System (Resolute Professional Billing) Revenue Cycle operations and Echo/Credential Stream system Provider Enrollment operations.
Ability to:understand revenue cycle operational performance goals/metrics; specifically, as it relates to Epic system performance.
Understand Provider Enrollment performance goals/metrics; specifically, as it related to Echo/Credential Stream system performance.
Perform root cause analysis of Epic and Echo/Credential Stream system issues/challenges.
Identify and implement optimization opportunities within Epic and Echo/Credential Stream.
Investigate and analyze information and provide recommend solutions for identified issues.
Develop, implement and oversee project teams comprised of IT and operational resources.
Communicate effectively, both orally and in writing.
Demonstrate strong interpersonal and communication skills.
Work effectively with a wide range of constituencies in a diverse community.
Foster a positive work environment.
Multi-task (Word, Excel, Visio, Access) Systems: Epic (Maestro Care), MS Office Applications,
Minimum Qualifications
Education:
Bachelor's degree required. Master's degree preferred
Experience:
Extensive knowledge of work flow and/or system design is required. Minimum of 7 years of experience with system design, process work flow design or business/systems consulting. Revenue cycle experience preferred. Extensive knowledge of analytical tools, business intelligence tools and statistical packages.
Degrees, Licensures, Certifications
Lean or Six Sigma certification a plus but not required.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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