Information Technology Business Analyst

Essential Functions.

CRM Data Base

· Regular update of existing ACT database; Monthly data entry.

· Evaluate and propose an improved CRM that will automize data entry.

Software Solutions

· Search software solutions for payroll processing.

· Search software solutions for document management.

· Automate business reports.

Social Media

· Manage the corporate webpage and introduce updates and improvements.

· Manage the corporate social media accounts: Facebook and LinkedIn.

Customer Service

· Answer customer questions and re-direct when necessary. (phone & email).

· Process mailing and tradeshow sample requests.

Administration

· Backup for other administrative tasks.

Qualifications

Formal Education and Certification

· Formal education in Computer Science, Business Administration, Marketing, or another relevant discipline.

· Educational requirements may be substituted by relevant working experience.

Knowledge and Experience.

· High proficiency with electronic systems. ACT | Quick Books | Microsoft Office Suite.

· Software as a Service (SaaS) experience highly desired.

· Customer service experience highly desired.

Personal Attributes

· Detail oriented.

· Team player as well as working independently.

· Exceptional written and verbal communication skills.

· Outstanding interpersonal and relationship-building skills.

· Ability to work under pressure and with shifting priorities.

· Proven project management and organization skills.

· Demonstrated analytical, data-driven, strategic thinking, and problem-solving skills.

· Maintain confidentiality.

Send your résumé to [email protected]