Part-Time Office Clerk

Fort Collins Country Club is the premiere, full-service private club in Northern Colorado.

FCCC is a family-oriented country club that delivers a prized golf experience, a renowned tennis program, and a celebrated culinary approach. We operate with one guiding principle – that the member experience matters most.

The Office Clerk is responsible for greeting & assisting members and guests in the reception area of the administrative offices, managing the Club’s main phone line, and performing & coordinating basic tasks related to Accounts Receivable (A/R) and Accounts Payable (A/P). They also provide administrative & executive support to the Club’s senior leadership team.

This individual must conduct themselves in a polite & respectful manner, have exceptional communication skills, and possess the instincts & maturity to match their level of service to the needs of fellow staff, members, and guests. Attention to detail, strong organizational and technological skills, and the ability to work autonomously are critical for success in this role.

REPORTING RELATIONSHIPS:

Reports directly to the Controller, and works in tandem with the General Manager, Assistant General Manager/Membership Director, and Employee Services & Experiences Manager.

RESPONSIBILITIES AND EXPECTATIONS:

• Greets members and guests making in-person visits to the Club, in addition to answering phone calls, voicemails, and emails from members and guests.
• Assists members and guests with general Club and membership inquiries, issues related to the member website / mobile app, dining / event reservations, and more, directing them to the appropriate Department or staff member when necessary.
• Retrieves, sorts, and disseminates all postal mail received by the Club.
• Maintains and updates details related to the Club’s campus-wide phone system and staff extension list.
• Processes A/R payments received by the Club, posting the payments to the proper billing account and depositing them to the appropriate bank account after.
• Responds promptly & accurately to member and guest inquiries regarding billing, payments, and other A/R details in a concise, professional manner, including posting simple adjustments to member billing accounts as requested by the Controller.
• Prepares weekly processing of A/P payments to the Club’s vendors and suppliers, coordinating payment batches for the Controller’s approval.
• Initiates processing of invoices, credits, and account statements received from vendors and suppliers within the Club’s A/P automation software.
• Corresponds with vendors and suppliers as needed regarding A/P reconciliation discrepancies, payments, and more.
• Purchases, organizes, and maintains inventory of paper and general office supply products, in addition to coordinating supply purchases on behalf of Club Departments when requested.
• Organizes administrative files related to accounting, human resources, and membership with minimal direction, guidance, or oversight.
• Accurately performs general data entry tasks and processes batches of member billing account charges from time to time.
• Assists the Membership Director with maintenance and periodic audits of member and guest demographic and contact information in the Club’s management software.
• Available to work in support of special Club events / holidays, sometimes outside of standard / typical working hours.
• Manages all lost & found items across campus, maintaining logs / records in the Club’s management software and alerting the General Manager about any unusual items.
• Is familiar with and aware of important Club policies, observing members, guests, and fellow staff members to ensure those policies are being followed.
• Informs the General Manager of any criticism, dissatisfaction, or staff problems immediately upon receiving communication of such an issue from a member or guest; requires the ability to remain discreet regarding sensitive or confidential information.
• Takes ownership of the physical appearance of their workspace and the Club’s administrative office area, maintaining them in a manner that’s “member ready”.
• Club administrative staff are expected to dress professionally, generally in a manner consistent with ‘business casual’ attire.
  
  
  

EXPERIENCE AND QUALIFICATIONS:

• Experience working as an administrative assistant or in a comparable capacity.
• Excellent oral, written, and interpersonal communication skills.
• Team-oriented and ‘servant leader’ mindset – willing to do what’s necessary to serve the membership and fellow staff.
• Exemplifies a high level of professionalism, honesty, and integrity – able to maintain confidentiality around sensitive topics and information.
• Able to type efficiently while engaging with members, guests, or fellow staff, whether in-person or over the telephone.
• Able to manage multiple, concurrent projects / tasks, prioritizing them accordingly to meet any deadlines while not losing sight of other responsibilities.
• Must be self-motivated, autonomous, and able to work unsupervised; rarely needs instructions related to new projects / tasks to be repeated.
• Solid working knowledge of Microsoft 365 systems.
• Strong attention to detail is a must.
  
  
  

WORKING CONDITIONS AND REQUIRED PHYSICAL CAPABILITIES:

• Must be comfortable working in a fast-paced, sometimes high-stress environment.
• Must be able to work in a diverse set of climate conditions at times, both indoors and outdoors; responsibilities may require working in warm, cool, sunny, or rainy conditions.
• Ability to be independently mobile throughout Clubhouse and Club campus / property.
• Hearing & speaking abilities sufficient for verbal communication with members, guests, and fellow staff.
• Must be able to push, pull, or lift 30 pounds or less.
• Standard / typical work schedule will be 10:00a to 3:00p Monday to Friday; however, days and hours may vary based on membership or management team needs and are subject to change, including the need to work evenings, weekends, and / or holidays.
  
  
  

COMPENSATION & BENEFITS:

• This position is part-time, non-exempt, and accrues sick leave time in accordance with state law.
• Hourly wage will range from $18.00 to $22.00 and will be based upon experience and qualifications.
• Part-time staff receive access to our golf, racquets (tennis and pickleball), and wellness facilities, and are also eligible for small holiday bonus funded by donations from our membership.