Principal Process Improvement (Payments)

About This Role

Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Discover will not sponsor or transfer employment work be currently authorized to work in the United States on a full-time basis.

What You'll Do

• Responsible for establishing an integrated framework for managing risk through the discipline of "Knowing your Processes". Primarily responsible for establishing standards and oversight for Process Leaders/Owners to truly know their processes, their risks, and the associated control environment within the product development lifecycle. Develops requirements for executing Process Management within the Risk Management system-of-record. Promotes a process management mindset to support the effective management of risk. Partners with Change Management, Issue Management, Enterprise Risk Testing, and Corporate Risk Management (CRM) teams to ensure cross-functional alignment. Enables prioritization of process management activity across business units through a risk-based lens.
• Leads continuous improvement for standards and processes to ensure product lifecycle processes are value-added, efficient, compliant and effectively managing risk while aligning to enterprise-wide & Payment Services processes.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You'll Do It

• Partners closely with key stakeholders across Product, PMO, Operations, and Technology to effectively manage governance frameworks and standard work throughout the product delivery lifecycle (includes Capabilities 360 (C360) framework and Global Products playbook).
• Connects regularly with cross-functional partners to understand process intersections, inefficiencies and improvement opportunities.
• Identifies and solves for knowledge and documentation gaps as it relates to the Payments Global Product delivery processes.
• Supports adherence to standards and processes through ongoing training, documentation and communication for impacted teams.
• Ensures development and maintenance of Process Inventory across the enterprise, and the associated Process Taxonomy
• Provide complete and accurate information for foundational required data inputs. Ensure complete and accurate risk and control information
• Ensure complete and accurate risk and control information. Coordinate proper facilitation to ensure RAU owner understands RCSA requirements in workshops
• Ensures Process Management integration with various risk assessments, including the integration with Risk Assessable Units (RAUs)
• Develops methods, tools, training and job aids to "Know your Processes" and to monitor risks and controls
• Interacts with senior executives, governance committees and regulatory agencies to provide (both orally and written) risk management reporting, analytics and findings in a complete and concise manner
• Complete risk and control assessments and provide rationale information. Identify and document new issues relating to control gaps or less than effective controls
• Empowers Process Management professionals to demonstrate the Discover Behaviors and advance the principles and practices of sound risk management

Qualifications You'll Need

The Basics

• Bachelor's Degree in Business Administration and Management, Engineering, Statistics, or related field
• 4+ years of experience in Risk Management, Change Management, Continuous Improvement, Process Management, Engineering
• In lieu of a degree, 6+ years of experience in Risk Management, Continuous Improvement, Strategic Change Management, Training, Development, or related field

Bonus Points If You Have

• Master's Degree in Business Administration and Management, Engineering, Statistics, or related field
• 4+ years of experience in Consumer Finance, Engineering, or Consulting
• Lean Six Sigma and/or Agile and Scrum
• Payments experience, financial services experience or familiarity
• Excellent communication/collaboration skills
• Highly organized and detail-oriented
• Demonstrated ability to be self-motivated, solve problems, think strategically, and be proactive
• Ability to manage a range of projects and responsibilities simultaneously with strict deadlines
• Willingness to be curious and ask questions

#LI-BP1 #Remote

Application Deadline:

The application window for this position is anticipated to close on Oct-14-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.