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Tier One Customer Service

Salary undisclosed

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Company Description

Printed Solid is a US-based 3D printing business that specializes in providing high-quality 3D printers, filaments, and accessories to businesses, educational institutions, and government agencies. We are the exclusive reseller for Prusa Research in the USA.

Role Description

This is a full-time on-site role in Newark, DE for a Tier One Customer Service position at Printed Solid. The role involves handling customer support inquiries, ensuring customer satisfaction, maintaining phone etiquette, and providing a positive customer experience on a daily basis.

Qualifications

  • Customer Support and Customer Satisfaction skills
  • Proficiency in Phone Etiquette
  • Strong Customer Service and Customer Experience abilities
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize effectively
  • Previous experience in a customer-facing role
  • Knowledge of 3D printing technology is a plus
  • High school diploma or equivalent required