Tier One Customer Service
Salary undisclosed
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Company Description
Printed Solid is a US-based 3D printing business that specializes in providing high-quality 3D printers, filaments, and accessories to businesses, educational institutions, and government agencies. We are the exclusive reseller for Prusa Research in the USA.
Role Description
This is a full-time on-site role in Newark, DE for a Tier One Customer Service position at Printed Solid. The role involves handling customer support inquiries, ensuring customer satisfaction, maintaining phone etiquette, and providing a positive customer experience on a daily basis.
Qualifications
- Customer Support and Customer Satisfaction skills
- Proficiency in Phone Etiquette
- Strong Customer Service and Customer Experience abilities
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize effectively
- Previous experience in a customer-facing role
- Knowledge of 3D printing technology is a plus
- High school diploma or equivalent required
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