IT Technical Support Specialist II

Description

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Provides on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by troubleshooting hardware and software problems. Analyzes events and applies technical knowledge following established procedures and standards to resolve immediate end user needs. Installs software, updates, and upgrades on the computers and workstations on the network. This is an onsite 5 days a week position located in Tampa, FL.

• Drives hardware delivery and setup; customize systems for unique end user needs
• Analyzes, tests, and debug computer systems
• Offers laptop/desktop break-fix assistance and remote desktop support
• Supports operating systems, applications, security services, and hardware issue resolution for users (Android OS, iOS, Mac OS, Windows OS)
• Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN)
• Partner with facilities team to coordinate and implement Moves/Add/Changes
• Implements the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction
• Performs data transfer and manages imaging operations
• Reports to users and management on status, resource needs, and projected outcomes of service tickets
• Provides end user training and education
• Work with Print Configuration team and vendors to perform routine and critical maintenance to ensure operational readiness
• Work with Enterprise Conferencing department to provide support, monitor, and remediate Audio/Visual related issues.
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience:

Requires a High School diploma or GED
Requires 1 - 2 years of related experience. May require vocational or technical education in addition to prior work experience.
Vocation or technical education may include additional on-the-job training or continuous learning education

Technical Skills:

One or more of the following skills are desired.

• Service Now: Ability to create and edit custom filters, dashboards, and reports. Use the search function to research and find data to gain a solid understanding of table structures. Collect and use metrics to monitor SLAs and present data.
• Office 365: Advanced knowledge of configuring and troubleshooting office applications. Ability to use Word, Excel, OneNote, and PowerPoint to create meaningful reports and documentation of data.
• Operating Systems: Advance knowledge of Windows based operating systems including Windows 11. (Apple experience a plus).
• Audio/Video: In-depth knowledge of Cisco, Zoom, and Creston equipment and software. Ability to perform basic to intermediate configuration and resolve common issues.
• Print/MFD: Complete understanding and use of web image monitor and other tools to proactively monitor and maintain device functionality. Experience performing device configuration, queue management, and troubleshooting.
• Telephony: Possess knowledge of and provide support and configuration for Cisco based phone systems including Jabber.
• SCCM: Experience using SCCM to find and report system information and make changes to system environments as needed.
• Active Directory: Effective understanding and use of User and Computers, Sites and Services, & Group Policy modules.
• Nexthink: Experience using Nexthink to proactively monitor end-user environment for potential issues, gather performance data and aid in troubleshooting.

Soft Skills:

• Beginner - Demonstrated customer service skills
• Beginner - Demonstrated interpersonal/verbal communication skills

License/Certification:

• CompTIA A+ Certification preferred
• Network+ Certification preferred

Pay Range: $22.07 - $37.25 per hour
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.