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Order Management Specialist

Salary undisclosed

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Our Client, a Software company, is looking for an Order Management Specialist for their San Francisco, CA/ Hybrid location.

Responsibilities:

  • Monitoring reports and Slack channels for updates and inquiries.
  • Fielding questions from team members and stakeholders.
  • Reviewing and assessing marketplace deals to ensure they meet company standards.
  • Performing user acceptance testing to validate new features or updates.
  • Booking deals and converting quotes to finalize transactions.
  • Validate proposed deals to ensure they meet requirements and have all required data elements
  • Work with sales and partner teams to ensure that all required information is provided
  • Update and create records in Salesforce, AWS, and third-party systems as needed, in an accurate and timely manner
  • Perform all necessary calculations to validate the accuracy of necessary data
  • Apply knowledge, skills and judgment to make decisions and resolve issues
  • Audit processes to identify process and performance defects

Requirements:

  • Order management, Attention to detail, problem solving, documentation
  • 1-5 years in sales operations, quote-to-cash operations or similar role
  • Strong proficiency in spreadsheet software (Microsoft Excel and/or Google Sheets)
  • Familiarity with Client, AWS MP, or Tackle.io
  • System navigation, processes and procedures

Why Should You Apply?

  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.