Senior Cloud Operations Engineer

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Our Technology Services Systems Engineering and Operations Team is expanding, and we are seeking a highly skilled and experienced Senior Cloud Operations Engineer to join us. You will be responsible for supporting infrastructure growth into public and private cloud spaces. This role involves building strong relationships with various business units and IT departments and collaborating with other infrastructure teams to develop standards for a hybrid cloud datacenter model. As an engineering role, it will elevate Systems Engineering and Operations to the next level of support by utilizing Site Reliability Engineering (SRE) principles to manage current and new workloads within our data centers and public clouds such as Google Cloud Platform and Azure. Additionally, this position will play a crucial role in redesigning and redeploying services currently in Azure and on-premises, facilitating their transition to Google Cloud Platform while adhering to SRE principles.

This position offers the flexibility to work remotely from anywhere in the United States. It includes participation in an on-call rotation and may require occasional travel for meetings, training sessions, and conferences. The salary range for this position is $89,850 - $141,550 based on experience, location, and will be set by the hiring manager

What you'll be responsible for:

• Manage and support internal server infrastructure and development and testing environments.
• Manage and support public cloud production, testing and development environments.
• Maintain operational software and tooling E.g. Jira, Confluence, Jenkins, Octopus Deploy, Apache Tomcat etc.
• Design and implement Site Reliability and Disaster Recovery processes.
• Build and support company's growth into the public cloud services.
• Develop strong relationship with the DevOps team(s) to assure best practice implementations.
• Implement automation across both public and private cloud data centers.
• Maintain processes, tools, and documentation in support related to operational environments.
• Develop processes and procedures regarding new client onboarding activities.
• Key Responsibilities
  1. Patch Management: Develop and implement strategies for efficient and effective patch management across all environments, including on-premises and public cloud data centers. Ensure timely application of patches to migrate security vulnerabilities.
  2. Vulnerability Management: Identify, assess, and prioritize vulnerabilities in hybrid datacenter infrastructure. Collaborate with security teams to remediate vulnerabilities and ensure compliance with security policies.
  3. Configuration Management: Design and maintain configuration management processes to ensure consistency and reliability of hybrid datacenter environments. Automate configuration management tasks using tools such as Ansible, Puppet, Chef, etc.
  4. Hybrid Datacenter Management: Manage and optimize both on-premises and public cloud data centers to ensure high availability, scalability, and performance. Work with cloud service providers (e.g.) AWS, Azure, Google Cloud Platform) and on-premises infrastructure to implement best practices.
  5. Automation: Develop and maintain automation scripts and tools to streamline operations across hybrid datacenter environments. Implement Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, etc.
  6. Monitoring and Reporting: Set up and maintain monitoring and alerting systems to ensure the health and performance of hybrid datacenter environments. Generate reports on patch status, vulnerabilities, and configuration compliance.
  7. SRE Principles: Apply site reliability Engineering principles, including Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to improve service reliability and performance. Focus on TOIL reduction, automation, and root cause analysis to enhance operational efficiency.
  8. Collaboration: Work closely with cross functional teams, including security, development, and operations to ensure seamless integration and operation of hybrid datacenter services.
  9. Documentation: Create and maintain comprehensive documentation for hybrid datacenter operations processes, procedures, and configurations.
• May perform other duties as assigned.

What you'll need to have:

• Minimum 5 years of experience in cloud and hybrid datacenter operations with a focus on patch management, vulnerability management and configuration management.
• Proficiency with Azure, AWS, and Google Cloud Platform.
• Must have experience with Terraform and GitOps.
• Experience with Site Reliability Engineering (SRE) principles, including but not limited to Service Level Objectives (SLO) and Service Level Indicators (SLI) , TOIL Reduction, Automation, and Root Cause Analysis.
• Skilled in scripting languages such as BASH, Python, and PowerShell.
• Solid understanding of networking and system administration.
• Excellent written and oral communication skills, with strong organizational abilities.
• Ability to participate in an on-call rotation every 7-8 weeks, working your normal shift and being available for after-hours issues.
• Willingness to travel up to 10% of the time for meetings, training sessions, or conferences.

What would be nice for you to have:

• Bachelor's degree in Computer Science Information Technology, Engineering.
• Relevant industry certifications including Google Cloud Platform.
• Extensive experience with NoSQL databases, including MongoDB and Cassandra.
• Proficient in using configuration management tools such as Ansible, Puppet and Chef.
• General Experience supporting layer 2/3 networking, load balancers, and firewalls.
• Knowledge of networking protocols such as HTTP, DNS, and TCP/IP.
• System Administration (Linux and Windows), System and application monitoring.
• Familiarity with monitoring and logging tools such as Prometheus, Grafana, ELK stack, etc.
• Understanding of security best practices and compliance standards such as CIS, and NIST.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, 'Do the right thing, do whatever it takes, and have fun.' We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

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