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Desktop Support Tech

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Job Description

Job Description

We are seeking an experienced Onsite L2 Desktop/End User Support Technician to join our team for a long-term contract. The ideal candidate will have a strong background in enterprise-level support and a commitment to delivering exceptional customer service.

**Contract Duration:** Long-term (12-18 months)

**Key Responsibilities:**

- Provide onsite support for hardware break/fix issues.
- Perform hardware and software troubleshooting for end users.
- Manage imaging processes for workstations.
- Utilize ticketing systems to track and resolve support requests.
- Document processes, solutions, and best practices effectively.
- Communicate clearly and professionally with users to understand their needs.

**Qualifications:**

- 4+ years of experience in enterprise Desktop/End User Support.
- Proficient in hardware and software troubleshooting, particularly with Windows and Microsoft applications.
- Experience with imaging techniques and tools.
- Strong customer service skills and the ability to communicate effectively.
- Familiarity with ticketing systems for issue tracking.

**Why Join F2OnSite?**

- Opportunity to work in a dynamic environment.
- Contribute to a team that values collaboration and innovation.
- Competitive compensation and benefits.

If you meet the qualifications and are ready to take on a rewarding role, we encourage you to apply!

Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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