ServiceNow Project Manager / Architect (RPA Focus)

FedTec Overview:

FedTec is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods, we empower government agencies to fulfill their missions successfully with our capabilities in Digital Transformation, and Cyber Security. Our strategy is rooted in in-depth advising and a unique shoulder-to-shoulder mission experience, all geared towards enabling our clients, their agencies, and every American to thrive. We use the same approach as our employees, building meaningful and lasting relationships to meet their evolving needs and help them grow. We are excited to welcome you to our family.

About the Opportunity:

FedTec seeks to hire an experienced ServiceNow Project Manager/Architect with expertise in leading and architecting ServiceNow RPA (Robotic Process Automation) projects. In this role, you will be responsible for the successful planning, execution, and delivery of a ServiceNow RPA initiative, ensuring alignment with business objectives. You will also be involved in designing solutions, managing resources, and working closely with stakeholders to ensure efficient and scalable automation outcomes.

Position: ServiceNow Project Manager / Architect (RPA Focus)

Work Location: Reston, VA (Remote)

Primary Responsibilities:

• Lead the end-to-end execution of ServiceNow RPA projects, from project planning, initiation, and resource allocation to delivery and post-implementation support.
• Collaborate with business stakeholders to gather requirements, define project scope, and develop clear project plans with milestones and deliverables.
• Architect scalable and high-performance ServiceNow RPA solutions by designing efficient automation workflows and processes.
• Ensure seamless integration of ServiceNow RPA modules with existing ServiceNow systems (e.g., ITSM, ITOM, HRSD) and third-party applications.
• Manage project budgets, timelines, and resources, ensuring the project is delivered on time and within scope.
• Provide leadership in identifying potential risks and implementing mitigation strategies to ensure the project's success.
• Oversee the development and implementation of RPA solutions, ensuring they meet performance, security, and compliance standards.
• Collaborate with cross-functional teams including ServiceNow developers, RPA specialists, business analysts, and quality assurance teams to ensure seamless project execution.
• Manage project communications, preparing regular updates and status reports for senior management, clients, and stakeholders.
• Ensure adherence to ServiceNow best practices, methodologies, and governance in the design and implementation of RPA solutions.
• Conduct post-implementation reviews, identifying areas for improvement, lessons learned, and ensuring a smooth transition to operational support.
• Serve as the primary point of contact for all project-related decisions, driving alignment between business needs and technical solutions.

Baisc Qualifications:

• Experience: 7+ years of experience in project management with a focus on ServiceNow implementations, and 2+ years managing ServiceNow RPA projects.
• Demonstrated experience in architecting and managing ServiceNow projects with a deep understanding of RPA workflows, processes, and integration points.
• Strong knowledge of ServiceNow platform components including ITSM, ITOM, HRSD, and expertise in the RPA modules.
• Proven track record of delivering complex ServiceNow projects on time, within scope, and on budget.
• Experience in working with cross-functional teams and managing stakeholders at all levels.
• Strong knowledge of project management methodologies (Agile, Scrum, Waterfall) and best practices.
• Ability to assess project risks and implement risk mitigation strategies.
• Strong analytical and problem-solving skills with the ability to lead complex technical discussions.
• Excellent communication and leadership skills, with the ability to translate business requirements into technical solutions.
• Experience in managing vendor relationships, procurement, and third-party integrations.

Preferred:

• ServiceNow certifications (Certified System Administrator, Certified Implementation Specialist).
• Project Management Professional (PMP) or Certified ScrumMaster (CSM) certifications.
• Experience working with other automation platforms or tools beyond ServiceNow.
• Familiarity with ITIL processes and best practices.
• Knowledge of cloud platforms (AWS, Azure) and DevOps practices.

When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. We believe that positive energy attracts like-minded individuals, which is why we have such exceptional people on our team.

Just as you'd do for your own family, we prioritize your safety, health, and happiness. That's why we've created the FedTec Total Well-Being program, offering benefits like:

• Comprehensive medical, dental, and vision plans. These plans encompass a range of beneficial features, such as Telehealth virtual care programs, and access to resources to support your physical and mental well-being.
• Generous paid time off for relaxation and rejuvenation.
• Financial security through 401k, company-paid short and long-term disability, life insurance, and additional voluntary coverage.
• Support for your life and family with access to an Employee Assistance Program, Pet Insurance, and Prepaid Legal services.
• Recognition and growth opportunities through our Rewards & Recognition and Learning & Development programs.
• Our newest addition, the FedTec Fit Program, features an on-staff Fitness Coach who provides personal and group sessions, company fitness challenges, and ongoing support for your fitness goals.

At FedTec we embrace the power of diversity, fostering a culture where varied thoughts, ideas, and perspectives empower our employees and partners to thrive. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran and we maintain a drug-free workplace to ensure a safe and healthy environment for all.

If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!

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