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IT and HHR Technician

  • Full Time, onsite
  • Granite State Gaming & Hospitality
  • Rochester, United States of America
Salary undisclosed

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Job Summary:

The IT and HHR Technician plays a critical role in ensuring the smooth operation of our casino's technology infrastructure. This position provides comprehensive support for a diverse range of hardware and software, including: HHR EGMs (Historical Horse Racing, Electronic Gaming Machines), CMS (Casino Management System), Casino IT networks, personal computers (PCs), Ticket Redemption and ATM machines, audio/visual (AV) equipment, surveillance system, access control systems and point-of-sale (POS) systems. This position will work closely with the casino management team and 3rd party vendors, ensuring a well-functioning and reliable technological infrastructure for the casino.

Responsibilities:

  • HHR EGMs:
  • Lead the installation and movement of HHR EGMs (Historical Horse Racing, Electronic Gaming Machines). Coordinate vendors, regulatory process and connect machines to the casino CMS (Casino Management System)
  • Assist as needed on fixing issues that may arise on HHR EGMs
  • Retire HHR EGMs as needed
  • CMS:
  • Become familiar with the CMS (Casino Management System)
  • Setup and maintain up to date HHR EGMs data in the CMS
  • Assist in running reports as needed for G2 Gaming Staff and 3rd party partners
  • Setup and configure CMS tools such as floor maps and jackpot notifications
  • Casino IT Network:
  • Set up and maintain network infrastructure including routers, switches, access points and wiring.
  • Work with vendors to ensure best practices are followed for security and compliance.
  • Maintain accurate documentation of network layout and devices including configurations and passwords.
  • Monitor network and device performance. Make recommendations for improvements.
  • Guarantee reliable connectivity for all casino operations.
  • Personal Computers (PCs): Install, maintain, and troubleshoot PCs, keeping them performing optimally.
  • Ticket Redemption and ATM Machines: Maintain functionality, address issues and work with 3rd party vendors on installs and upgrades.
  • Audio/Visual (AV) Equipment: Maintain TVs, cable feeds, media players, and sound systems. Work with the marketing team and casino staff to ensure these systems meet operational needs.
  • Surveillance Systems: Support the security team by ensuring camera and recording systems are functional and comply with regulatory requirements.
  • Point-of-Sale (POS) Systems: Install and maintain POS systems in the casino. Collaborate with the accounting department to provide reports and troubleshoot any POS issue that may arise.
  • Access Control Systems: Work with security to ensure these systems function effectively and securely.

Requirements:

  • Minimum 2 years of experience in a related IT support role.
  • Strong understanding of network infrastructure and administration.
  • Proficient in troubleshooting PC hardware and software issues.
  • Experience with installing and supporting various software programs.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team
  • Ability to prioritize multiple tasks and meet deadlines.
  • Strong problem-solving and analytical skills.
  • Experience in a casino or hospitality environment a plus.
  • Network certifications preferred.

Benefits:

  • Competitive salary and benefits package
  • Opportunity to work in a fast-paced and dynamic environment.
  • Be a part of growing organization with opportunity to advance your career