Service Desk Analyst (Mobile Apps) $24.00

** The FASTEST way to be considered for this role is to CALL US - simply hit "Apply On Web" or "Apply Now", where you will be re-directed to our website to view our Recruiter's contact phone details **


** We will NOT accept 3rd Party (C2C) Contractors **
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Position:Service Desk Analyst (Mobile Apps)
JOB REF#:
Duration:8+ Months (Contract)
Location:REMOTE: Denver, CO 80203
Pay Rate:$24.00 per hour (W2 Only)

MUST BE LOCAL, we will not consider ANY NON-LOCAL Candidates

This role is 100% REMOTE

SHIFT: Tuesday through Saturday 9 AM - 6 PM
TRAINING: Monday - Friday 9AM - 6 pm. (Initial 3 weeks of starting)

Service Desk Specialist/Live Chat Agent provides critical assistance to keep applications running smoothly. We are seeking an individual that is passionate about technology and being part of a team helping others utilizing chat tools following closely the organizations standard operating procedures.

Responsibilities include:
Providing Tier I support and customer assistance for a Mobile applications.
Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
Install the software on supported devices following defined procedures, processes, and methods.
Employ Incident Management procedures to enter tickets into the required tracking system.

REQUIRED SKILLS/EXPERIENCE:
Education: Associate's degree (REQUIRED) - in Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
1+ years of experience as Help Desk Analyst
1+ years experience supporting/troubleshooting iOS/Android Operating Systems/Mobile applications support.

DESIRED SKILLS:
Jira experience.
ITIL Certification.
Agile and scrum methodology experience.
Government work experience.
Apple and Google Play Store.
Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plan (Cigna)
- HMO/PPO Dental programs (Cigna)
- Vision - VSP (Vision Plan Summary)
- 401K VOYA Retirement vesting program

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