US CIO - IT Operations, Director

Job Summary

Job Description

What is the opportunity?

Are you a talented, creative, and results-driven professional who is interested in delivering complex business and technical projects across multiple lines of business? Come join us as part of a new organization with a new vision for RBC US.

RBC’s Office of the US CIO is responsible for the oversight of all technology supporting the firm’s Combined US Operations (CUSO). The CUSO includes Capital Markets, Wealth Management, City National Bank, RBC Bank (US), Global Asset Management, and Functions within the US.

The US IT Operations Director role is accountable to the US CIO for the oversight of the organizations IT infrastructure and operations. This hands-on role is responsible for overseeing operational, change, and incident management ensuring a sustainable and scalable IT environment. Additionally, this role is accountable for ensuring consistency of execution assurance across technology programs supporting the CUSO, in terms of governance, risk management, and value realization.

What will you do?

• Capacity Management: Responsible for ensuring organization’s IT infrastructure and services can support current and future demands through continuous monitoring of IT performance, forecasting of future needs, and maintaining appropriately sized, efficient, and scalable IT resources.
• Availability Management: Ensure IT infrastructure and services deliver agreed-upon levels of availability and performance to meet the needs of customers and users, minimizing downtime and service interruptions.
• Service Continuity Management: Ensure that availability and performance of a service are maintained at sufficient levels in case of disaster or unplanned outages ensuring organizational resiliency.
• Problem Management: Oversee identification of causes for new or potential incidents and establish permanent solutions or workarounds to resolve or reduce new or potential incidents, including collaboration with IT functions to minimize impact of problems and drive continuous improvement opportunities.
• Incident Management: Oversee effective management of IT incidents, ensuring minimal service disruptions, through identification, response, and resolution of IT incidents.
• Change Management: Responsible for overseeing and leading change management operations and initiatives and ensuring alignment to overall IT and business strategy and risk management standards.
  
  

What do you need to succeed?

Must-have

• 10+ years’ experience in financial services industry in US IT operations management with strong understanding of IT systems and operational processes utilizing industry best practices and ensuring compliance with regulatory expectations.
• Knowledge of supervisory expectations expressed in U.S Regulatory Obligations, Federal Reserve Supervisor Letters, Office of the Comptroller of the Currency Bulletin.
• Strong understanding of IT infrastructure, IT service delivery, and risk and change management processes.
• Experience in coordination of transformational efforts, in a large, complex ecosystem across disparate stakeholders.
• Familiarity with sustainable IT practices and a commitment to driving eco-friendly initiatives.
• Ability to both grasp big picture and have rigorous attention to detail.
• Solid verbal and written communication skills, proven organizational skills, with the ability to meet tight deadlines in a dynamic environment.
• Ability to establish strategic approach for long term sustainable solution.
• Ability to influence a diverse group of stakeholders and demonstrate strong collaboration skills across the organization.
• Strong problem-solving skills with a results-oriented mindset
  
  

Nice-to-have

• Risk and Controls certification like ITIL, CISSP
  
  

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work in a newly created role and organization.
• Flexible work/life balance options
  
  

The good-faith expected salary range for the above position is $160,000 - $250,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life, and disability insurance; and paid time-off plan. RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging, and retaining talent that:

• Drives RBC’s high-performance culture.
• Enables collective achievement of our strategic goals.
• Generates sustainable shareholder returns and above market shareholder value.
  
  

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

GOLDMAN SACHS TOWER, 30 HUDSON STREET:JERSEY CITY

City:

Jersey City

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Job Summary

This posting is for the North Kelowna Community of Branches for the Banking Advisor Role.

Job Description

What is the opportunity?

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What will you do?

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals
  
  

What do you need to succeed?

Must-have

• Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)
• Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
• Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
• Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Availability to work all open business hours
  
  

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial or service industry
  
  

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
• Continued opportunities for career advancement
• World-class sales training, coaching, and development opportunities
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
• Opportunity to achieve great success and grow your career with RBC
  
  

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager

Job Skills

Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curiosity, Data Analysis, Digital Literacy

Additional Job Details

Address:

301 HWY 33 W:KELOWNA

City:

KELOWNA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-10-04

Application Deadline:

2024-10-18

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>