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Onsite Engineer - Proactive Services

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Job Description

Job Description
Salary: $45,000 - $60,000 Based on experience and location

Please Note: This position requires travel up to 4 days per week with overnight stays, primarily in the Central and South Florida regions. Some out of state travel is required as needed.

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading .

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

  • Our clients love us and our satisfaction surveys show it at a consistent 97%
  • We are the team who always has the cool stuff , we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
  • No more asking everyone for help, it's right at your fingertips. Having documentation that's useful? That's us!
  • We Listen. Our culture and collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

We are expanding our operations and seeking to grow our team. We have an opening for a Technical Alignment Engineer to audit and align our clients' technology and drive best practice standards..

Job Responsibilities:

  • Assess and align technology for each MITC client.
  • Perform regular proactive service.
  • Find recurrent issues that can be solved for good.
  • Help onboard new clients with the Project Team.
  • Benchmark client infrastructure to determine if systems are configured according to industry best practices
  • Develop and maintain new and current standards or best practices to increase efficiency.
  • Keep track of documentation, standards, technology, and processes used by MITC to increase efficiency.
  • Convert trivial client knowledge to documentation and company knowledge.
  • Provide the vCIO environment knowledge so he/she can create the right recommendations for the client.
  • Communicate new enhancements to standards or best practices to the team.
  • Identify technical risks and see technical issues firsthand.
  • Track service time in our service management system
  • Assist with the evolution of support processes relative to the TAM position

Required Skills:

  • A Tech who delivers top-level customer support and enjoys helping people
  • Minimum of 3 years of technical experience in a Windows-based network support role, MSP experience preferred
  • Heavy internal documentation track record with the outcome of helping your teammates gain more knowledge
  • An expert with a proven track record in Microsoft Technologies
  • A Proven executor You know how to make things happen
  • No Ego - we are not looking for techs sitting on a pedestal. We are looking for someone who is willing to help others move forward and drive our team's goals.
  • Proven ability to think out of the box and have a holistic approach to our clients as well as our company
  • Have relevant and current industry certifications (MCSE / MCSA / CCNA etc.)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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