Production Support Engineer

Production Support Engineer

Location: Chicago, IL 60605

THE OPPORTUNITY

Group One Trading is looking to hire a full-time Production Support Engineer who is passionate about all aspects of user support, including monitoring, actively engaging end-users, troubleshooting, and providing a high level of customer service. In this hands-on, front-line support role on our Application Support Team, we desire a candidate with strong problem-solving, customer-service, critical thinking, and communication skills who can collaborate across functional groups.

WHO WE ARE

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. At Group One, we value transparency and collaboration coming from unique perspectives and backgrounds. We hire bright, analytical, and competitive people and train them to be the best in the industry. We strive to create a workplace in which all employees have an opportunity to participate and contribute to the success of the business. A healthy work-life balance is essential to sustaining our work culture and our overall success. We rely on our employees to spur creativity, enhance problem-solving, and help us thrive in the high-pressure trading industry.

WHAT WE DO

Group One Trading, LP was founded in San Francisco in 1989, and we've become one of the largest privately held options trading firms in the United States, with brilliant people on our team in New York, Chicago, Philadelphia, and San Francisco. We continue to expand our presence on exchanges as the options trading space evolves and grows. Armed with expertise developed through a rigorous training program, our traders provide competitive liquidity across a broad range of securities. We manage portfolios of thousands of securities and electronically stream two-sided quotes across multiple exchanges. Group One is wholly owned by its founders and employees, and all our trading is proprietary, placing both the rewards for our success and managerial oversight directly in our team's hands.

THE SKILLSET

A broad, multi-platform skill set is what we look for, but there will be plenty of learning opportunities no matter how many of these skills you bring in with you. We also encourage applicants with various levels of technical backgrounds to apply. Our ideal Production Support Engineer possesses the following:

• Minimum of 2 years of experience working in a technical role
• Proficient in providing support, troubleshooting, and configuring system hardware
• Expertise in troubleshooting Windows Desktop and Server Operating Systems, including Windows 10, 11, Windows Server 2016, 2019, and 2022
• Knowledgeable in Microsoft Active Directory/AAD/Entra, Azure, DHCP, DNS, Exchange Online, and deployment of Windows Updates
• Familiarity with Microsoft SQL Server & SQL Database Management
• Experience working with a VMware vSphere environment
• Demonstrated proactive problem-solving and critical thinking skills
• Understanding of fundamental networking concepts, including TCP/IP, FTP, and routing
• Ability to lift up to 30 lbs. and crouch beneath desks for equipment installation
• Strong communication and collaboration skills with cross-functional teams

Experience with scripting/programming languages and tools like Python, C#, or PowerShell would be a plus! Are you self-motivated and detail-oriented? Do you have excellent communication skills, both written and verbal? Are you service-oriented and enjoy troubleshooting complex problems? Do you take ownership of your projects and tasks? If yes, you might just be perfect for this Production Support Engineer position!

WHAT TO EXPECT AS A PRODUCTION SUPPORT ENGINEER

Within 1 month, you complete your initial orientation as well as become familiar with our environment, our infrastructure, and our business. You begin a comprehensive, cross-functional training plan to learn more about every aspect of our firm.

Within 3 months, you will be proficient in system monitoring, proactively identifying potential issues in the proprietary trading system and responding effectively to incidents. You will begin to gain confidence in performing software maintenance tasks, troubleshooting basic networking issues, and providing user computer setup support. Additionally, your collaborative skills and proactive problem-solving approach will be evident as you actively engage with teams, contribute to documentation efforts, and propose improvements to enhance system stability and performance.

Within 6 months, you will have gained proficiency in troubleshooting complex issues and can provide timely and effective support to all users. Additionally, you will begin to take on a leadership role in collaborative efforts, contributing significantly to proposing system enhancements, and fostering a culture of continuous improvement within the team.

This is a hybrid role that requires a significant in-office presence to work directly with our technology team & trading staff, in-person.

THE BENEFITS

Our Production Support Engineer earns a competitive salary, including a performance-based bonus. We provide fantastic benefits, including 401(k) and Roth 401(k) retirement plans with employer matching, medical, dental, vision, generous vacation time, paid holidays, parental leave, and flexible spending accounts (FSA) for health care, dependent daycare, and parking or mass transit expenses.

If this sounds like the right opportunity for you, apply today! Please fill out our initial 3-minute, mobile-friendly application for the Production Support Engineer role. We look forward to meeting you!