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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Senior Customer Success Manager

Salary undisclosed

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We are excited to help a fast-growing SaaS company scale by finding their next Senior Customer Success Manager! This innovative platform consolidates tasks and calendars, offering individuals and businesses a seamless productivity experience. Now, we're looking for an experienced professional to help customers maximize the value of this tool, focusing on North and South America or Europe for remote hiring.

About The Role

As a Senior Customer Success Manager, you'll play a key role in supporting customers and ensuring their satisfaction. With new AI-driven features launching soon, this is an exciting time to join the team and make a significant impact on both the product and user experience.

Key Responsibilities:
  • Lead the Support Team: Manage daily operations and oversee 2-3 Customer Support Specialists
  • Build Relationships: Cultivate meaningful connections with customers to ensure they fully benefit from the product
  • Host Webinars: Educate users through engaging webinars, guiding them on best practices and new features
  • Manage the Community: Foster a collaborative and supportive community of users
  • Resolve Inquiries: Handle customer inquiries and provide prompt, effective solutions through channels like Slack and Intercom
  • Monitor Metrics: Track customer health indicators and address issues before they escalate
  • Gather Insights: Share customer feedback with the product team to continually improve the platform
  • Strategy Development: Create initiatives that boost customer satisfaction and retention


Requirements

What We're Looking For:
  • At least 3 years of experience in Customer Success or Support, ideally within SaaS companies
  • Excellent English communication skills (C2 level or native proficiency), as most clients are based in North America
  • Strong analytical and multitasking abilities
  • Ability to work autonomously and take initiative in a fast-paced, remote environment

Bonus Points If You:
  • Live in North or South America, or Europe
  • Have experience with CRM tools like Intercom or Zendesk
  • Have managed customer support specialists
  • Have experience in B2C SaaS companies serving a large user base


Benefits
  • Stock Options potential
  • Remote Work Environment: Join a collaborative and supportive team
  • Impact: Be part of a high-growth company revolutionizing how people work

At Substance, we're all about action, not just talk. If your profile aligns with what we need, you'll hear from us within 1-2 weeks. If not, no fluff—just know we value your interest and will keep you in mind for future roles where your skills can make an impact. We focus on real connections and meaningful matches, so when the right opportunity comes, we'll be ready to make it happen.

Getsubstance.co Pte. Ltd. | EA License No: 24C2398
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