Systems Engineer

Benefits:

• 401(k)
• Company parties
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Position: IT Engineer (All Levels)


Description:
CNR Technologies is looking for IT Engineers of all levels to join our dynamic team. Whether you're just starting your career or have years of experience, youll deliver top-notch technical support directly to our clients. Your role involves resolving a variety of technical issues and providing support through multiple channels, including onsite visits, remote assistance, and phone support. Join us in an exciting environment where you can develop your IT skills, collaborate with a supportive team, and contribute to our companys growth.

Responsibilities for All levels:

• Resolving client issues such as domain, email, printing, imaging computers and laptops, account setup, and working on servers
• Providing support via onsite visits, remote assistance, and phone support
• Traveling to client locations for issue resolution, primarily in Woodstock and surrounding areas, with occasional travel beyond this region

Senior-Level Engineer Responsibilities:

• Completing projects from start to finish
• Acting as an escalation point for other engineers
• Contacting vendors as needed
• Learning and implementing new technologies as required
• Assisting in the queue when necessary to support the team
• Flexibility and willingness to adapt in a fast-paced, growing small business
• Demonstrating the ability to wear many hats, change direction quickly, and push oneself forward
• Prioritizing, documenting, multitasking, and working hard within a passionate IT team

Skills and Requirements for All Levels:

• Any level of CompTIA certification preferred (A+, Network+, Security+ etc.)
• Ability to communicate clearly with clients on technical issues, expectations, and results
• Experience resolving technical issues on Windows platforms (Printers, Outlook, Office, etc.)
• Willingness to work additional hours as needed
• Experience in customer-facing roles is preferred
• Strong interpersonal skills with the ability to build rapport with clients
• Proficiency in Microsoft Office suite and CRM software is a plus
• Bonus: High attention to detail and excellent problem-solving skills

Additional Skills and Requirements for Senior-Level Engineers:

• 6+ years of experience with Windows systems and Networking, preferably with a variety of technologies and equipment
• Ability to assist other engineers and teach as needed
• Experience with Windows Server 2016 and onward (AD, DHCP, DNS, RDS, AD CS, etc.)
• Strong understanding of networking concepts, including VLANs, routing tables, and VPNs
• Experience with firewalls (e.g., pfSense, Fortigate, Sophos, Sonicwall)
• Comfortable working additional hours as needed (with potential additional compensation for after-hours work)
• Self-starter with the ability to work independently, plan, and execute projects or tickets with appropriate deadlines
• Experience in customer-facing roles is preferred

Why CNR Technologies?
Were proud of what sets us apart. Unlike many other IT providers, we've built a highly rewarding and successful workplace. Join us in delivering top-tier professional IT service to our customers.

• Competitive salary
• Raises and bonus options
• Flexible and generous paid time off
• Company medical reimbursement benefit
• Company-sponsored IT education and certification
• PC and Linux (basic familiarity)
• Love working with the latest technologies and always expanding your knowledge

Compensation will be competitive and commensurate with experience, including awards for special company contributions.

CNR Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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Job Type: Full-time