Help Desk Technician
Salary undisclosed
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Allegheny Science & Technology (AST) is seeking a Help Desk Technician to support our DOE customer in Idaho Falls, Idaho. This position is 100% onsite and will support a 9/80 schedule.
Duties and Responsibilities:
The pay range for this position based on full-time employment is $50,000 - $65,000.
Duties and Responsibilities:
- Respond to and diagnose problems through discussions with users including problem recognition, research, isolation, and resolution steps.
- Utilization of problem management database and help desk systems.
- Answer the help desk phones, input tickets into the automated tracking systems, troubleshoot customer problems and provide customer assistance on all major products in the DOE-ID computing environment including, but not limited to: Microsoft Windows, Microsoft Outlook/Exchange, Microsoft Office Suite, Microsoft Project and other applications specific to DOE-ID.
- Maintain all hardware including desktops, laptops, printers, monitors, keyboards, disk drives, FIPS 140-2 compatible thumb drives and other peripheral equipment.
- Ensure proper setup with the latest standards for all desktop and laptop systems.
- Assist in the distribution of security patches and ensure proper and timely installation.
- Minimum of three (3) years of experience supporting a Help Desk / Service Desk / Field Technician environment OR active A+ Certification with a minimum of two (2) years of related experience.
- Must have at least a High School Diploma.
- Strong communication skills, both written and verbal.
- Must have technical experience with Microsoft Office products.
- Experience troubleshooting hardware related issues.
- Active A+ certification.
- Prior experience supporting U.S. Department of Energy, Idaho Operations Office computing environment in a Help Desk capacity.
- US Citizenship is required.
- Must be able to meet requirements for acquiring an HSPD-12 badge and a DOE Q clearance.
The pay range for this position based on full-time employment is $50,000 - $65,000.
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