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Desktop Support Technician - Level II

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Job Description

Job Description

Crye-Leike Information Technology is seeking a full-time Level II Desktop Support Technician in Memphis, TN. This position requires candidate to be able to work independently with minimal supervision.

Duties

  • Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
  • Installation of software on corporate machines.
  • Responds to client inquiries concerning systems operation and diagnose system hardware, software, and operator problems.
  • Instructs users in use of equipment, software, and manuals.
  • Recommends or performs remedial actions to correct problems.
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  • Assists clients in connecting to corporate wired/wireless networks on personal devices.
  • Maintains service records of work performed.
  • Other duties as assigned.

Qualifications

  • At least two years of hands-on experience with PC hardware/software troubleshooting.
  • Experience with LAN/WAN troubleshooting (DNS/DHCP/Routing).
  • Familiarity with Active Directory structure and Group Policy.
  • A+ Certification preferred.
  • Experience with ShoreTel/Mitel telecommunications systems a plus.
  • Excellent customer service and communication skills (verbal and written).
  • Ability to successfully multi-task and understand how to prioritize work.
  • Applicants will be tested for proficiency.
Company Description
Crye-Leike is a full service real estate company founded in Memphis in 1977. Today it is ranked #3 in the nation and the largest real estate company serving markets in Arkansas, Georgia, Mississippi and Tennessee. Crye-Leike has a network of more than 3,200+ licensed sales associates, 600+ staff members and over 140+ branch and franchise offices located throughout a seven-state region of Alabama, Arkansas, Florida, Georgia, Kentucky, Mississippi, and Tennessee. Crye-Leike also has a franchise location in Puerto Rico. To learn more about Crye-Leike , visit www.crye-leike.com.

Company Description

Crye-Leike is a full service real estate company founded in Memphis in 1977. Today it is ranked #3 in the nation and the largest real estate company serving markets in Arkansas, Georgia, Mississippi and Tennessee. Crye-Leike has a network of more than 3,200+ licensed sales associates, 600+ staff members and over 140+ branch and franchise offices located throughout a seven-state region of Alabama, Arkansas, Florida, Georgia, Kentucky, Mississippi, and Tennessee. Crye-Leike also has a franchise location in Puerto Rico. To learn more about Crye-Leike , visit www.crye-leike.com.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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