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Jobs or company...

Desktop Support Technician

Salary undisclosed

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Job Description

Job Description

Location: 58 Charles St, Cambridge, MA 02141

Conversion Rate: $27-$29

The work hours are Monday Friday - 8 AM 6 PM EST.

The Lounge Support Tech will be the front line of CompuCom and interface with customers onsite at their lounge location and provide each user with white glove service for all IT related questions and issues. Relating to application support, technology questions, hardware repair, hardware support, software support, mobile device support, and general IT services. You re highly skilled at detection of users needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution. You will educate users on technology features, assisting with hardware selection process, demos and training along with provide software and personal training sessions for users on standard tool sets. Strong Customer Service skills and are approachable, a good listener, takes ownership of their issue and empathetic. High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment. Demonstrated customer focus evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint.

Repair, test, image and clean PC s, laptop, monitors, printers, and other related hardware.
Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and
add all hardware.
Ability to effectively troubleshoot and resolve software problems with operating systems, licensed
applications, home-grown apps, and engineering tools
Experience with asset management. Install, move, add, and change.
Using Service Now to assure that all tickets requiring follow up work and/or calls receive appropriate
attention.
Comfortable with face-to-face interactions as will be required to provide technical support to end users
in-person at the customer s site
Soft skills are a must for this role. Sometimes people get very upset and angry when their PC fails at a
critical time and the support person must be able to work with unhappy users.
Back up and burn end user data.
Assist in developing and documenting improvements to current processes. Assist other coworkers in
resolution of end users technical issues across the program.
Assist Site Leader in the execution of established processes and escalations.
Ability to handle multiple projects
Experience working in enterprise environment

Company Description
AA2IT is in this business to make you successful. Strategy, Execution and Value. There are too many businesses that have solid, well-thought-out strategies that sit in a drawer somewhere collecting dust. Executing on Strategy effectively and measuring what matters drives the value. We start with your business strategy, align technology strategy, and create a roadmap that gets your business value.

AA2IT is a global firm providing Staffing and IT Solutions. We are headquartered in Texas, delivering successful talent acquisition and technology services. We are fully digital organization with a people centric and a technology driven vision.
#36309

Company Description

AA2IT is in this business to make you successful. Strategy, Execution and Value. There are too many businesses that have solid, well-thought-out strategies that sit in a drawer somewhere collecting dust. Executing on Strategy effectively and measuring what matters drives the value. We start with your business strategy, align technology strategy, and create a roadmap that gets your business value.\r\n\r\nAA2IT is a global firm providing Staffing and IT Solutions. We are headquartered in Texas, delivering successful talent acquisition and technology services. We are fully digital organization with a people centric and a technology driven vision.\r\n#36309
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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