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Surveillance Operator

  • Full Time, onsite
  • Granite State Gaming & Hospitality
  • Rochester, United States of America
Salary undisclosed

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SUMMARY DESCRIPTION:

The Surveillance Operator is responsible for observing, documenting, and reporting all activity on property to protect property assets, guests, and employees; and for maintaining close surveillance of all gaming and cash-handling areas.

ESSENTIAL JOB FUNCTIONS/DUTIES:

  • Monitors activities of guests and team members on the casino floor, cage, change booths and count rooms via closed-circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls.
  • Utilizes necessary equipment to identify record and document illegal and/or unusual activities occurring in areas under surveillance and reports same to appropriate personnel.
  • Video records questionable activities and creates written reports to appropriate personnel.
  • Monitors alarm system.
  • Reviews tapes associated with jackpots.
  • Maintains strict confidentiality of all property related issues.
  • Operates monitor room equipment, including basic computer functions.
  • Participates in court actions relating to gaming violations.
  • Protects the assets of the company.
  • Prepares and writes daily reports and logs.
  • Operates all surveillance computer equipment.
  • Ensures all surveillance equipment is working correctly throughout their shift.
  • Conducts routine surveillance video recording and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.
  • Monitors property and casino operations to ensure adherence to the state regulations and company policies and procedures.
  • Performs other tasks as assigned.

JOB SPECIFICATIONS:

  • Must be 21 years or older.
  • High school diploma/ GED or equivalent experience preferred.
  • 1 year of experience in the casino surveillance field preferred.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Proficient with Google Workspace, Microsoft Office Suite or related software; and surveillance software.
  • Knowledge of all table games preferred.
  • Knowledge of slot machine usage and operation preferred.