Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...
V

Genesys Contact Center Specialist

Salary undisclosed

Apply on

Dice
Original
Simplified

Key Responsibilities:

  • Manage day-to-day operations of the Genesys contact center system.
  • Monitor and analyze call metrics to optimize performance and service levels.
  • Provide technical support and troubleshooting for Genesys applications.
  • Collaborate with IT and other departments to implement system upgrades and enhancements.
  • Train and support contact center staff on Genesys functionalities and best practices.
  • Develop and maintain documentation related to system configurations and processes.
  • Assist in designing and implementing workflows and IVR solutions to improve customer experience.
  • Prepare reports and present findings to management on call center performance.

Qualifications:

  • Bachelor's degree in a related field or equivalent experience.
  • Proven experience with Genesys Contact Center solutions (e.g., Genesys Cloud, PureConnect).
  • Strong understanding of call center metrics and performance indicators.
  • Excellent analytical and problem-solving skills.
  • Effective communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Experience with CRM tools and workforce management software is a plus.

Preferred Skills:

  • Genesys certification(s) preferred.
  • Experience in customer service or technical support roles.
  • Familiarity with scripting and reporting tools.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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