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Information Technology Systems Support Specialist Level I/II

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Title: Information Technology Systems Support Specialist Level I/II (Only w2- onsite position)

Duration: 6+ months

Location: Rancho Cordova, CA

Seeking an individual to perform a wide range of advanced system support duties in a support desk/applications/desktop/field environment. Candidate would provide effective support for enterprise, client/server, desktop computer systems, network systems and business applications along with providing information technology support to Department.
Candidate should have the ability to:
Operate, maintain, and perform repairs on information technology equipment and software.
Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests
Operate, maintain and perform repairs personal computers and peripherals
Assist with imaging, set up, and deployment for a PC/Laptop telework deployment and monitor upgrade throughout the Department.
Provide 2nd level help desk support
Lift equipment that weighs up to 50 pounds
Have a valid California Driver's License, Class C
Candidate should have the knowledge of:
Microsoft Operating systems including Windows 10; Windows 11 a plus
Microsoft 365 products
Imaging software and automated imaging processes
Principles and practices of customer service
Principles and practices of troubleshooting computer system hardware and software problems

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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