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Level II IT Support-Onsite-Ft. Lauderdale

Salary undisclosed

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SNI Technologies is looking for a Level II Support Engineer to handle more complex issues, requiring a deeper understanding of systems and applications
They are responsible for escalated tickets from L1, involving troubleshooting, and are involved in systems monitoring/maintenance, and advanced client support

Responsibilities:

Technical Troubleshooting:
Resolve complex issues involving network connectivity, routers, firewalls, and security
Handle advanced Windows server and domain environment issues

Escalation/Collaboration:
Act as the escalation point from L1, providing in-depth technical support and problem-solving

Systems Monitoring/Maintenance:
Monitor and maintain systems, ensuring optimal performance and security

Technical Best Practices/Improvement:
Implement and develop technical best practices, contributing to continuous improvement

Client Support:
Provide high-level client support and incident resolution

Patch Management/Remediation:
Manage and troubleshoot complex issues with patch installs, ensuring system reliability

Office 365 Administration:
Perform advanced administration and troubleshooting in Office365 environments

Knowledge Sharing:
Provide valuable feedback and share knowledge with Level I engineers to foster their growth

Skills:
  • Advanced understanding of operating systems/business applications/printing systems/network systems

  • In-depth knowledge of TCP/IP and experience troubleshooting complex Internet connectivity issues

  • Experience with advanced configurations of Remote Desktop Services & VPN

  • Working knowledge of complex network setups including switches/hubs/patch panels/connecting nodes

  • Proficient with various wireless technologies

  • Excellent interpersonal skills: telephony, communication, active listening, and customer-care

  • Strong skills in diagnosing and resolving complex technical issues

  • Ability to multitask effectively and adapt quickly in a fast-paced environment

  • Typing skills to ensure quick and accurate entry of detailed service request information

Qualifications:
  • Degree in IT or a related field, or equivalent practical experience

  • 3-5+ years of experience in IT (Preferably in a fast-paced environment), with a focus on advanced technical support

  • Experience with Microsoft products (AD/Azure/Cloud Products/Office365), including troubleshooting

  • Advanced IT certifications (e.g., CompTIA Network+, Microsoft Certifications) are highly preferred

  • Solid knowledge of routers, firewalls, and TCP/IP protocol

  • Experience in an MSP environment and familiarity with tools like ConnectWise, N-able (SolarWinds), and IT glue are beneficial

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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