Enterprise Applications Analyst

Summary: The Enterprise Applications Analyst plays a pivotal role in the management and optimization of enterprise software applications that are integral to the organization's operations. This professional is involved in the analysis of business processes, user requirements, and system functionalities to ensure the effective implementation and ongoing support of enterprise applications. They collaborate with various stakeholders, including end-users, IT teams, and vendors, to gather requirements, configure applications, and facilitate continuous improvement. The Enterprise Applications Analyst combines technical expertise with a deep understanding of business needs to drive the successful deployment, training, and support of critical enterprise-level software solutions. This role is also responsible for conducting thorough quality assurance testing of all deliverables within the Enterprise Applications team, ensuring that there are no errors or issues and that everything is built as stated in the requirements before deployment.

Salary Range: The salary range budgeted for this position in California is $70,000/yr to $100,000/yr and represents the Company's good faith minimum and maximum range for this role at the time of posting. The compensation offered to a candidate may vary depending on several factors, including a candidate's qualifications, skills, competencies, experience, and location.

The Company also offers various benefits, including medical, dental, vision, and 401K match. Other rewards may include annual performance-based bonuses and wellness days.

Applicants must have current work authorization when accepting a First Foundation Inc. position. Currently, we cannot sponsor or take over the sponsorship of an Employment Visa.

Duties and Responsibilities:

• Understands and complies with the requirements of all laws and regulations applicable to the position.
• Provides direction to staff and association personnel in the use of enterprise applications, business intelligence framework, and ancillary solutions that have varying degrees of integration
• Conducts Quality Assurance testing for all deployments initiated by the Enterprise Applications team.
• Maintains process standards and reports to management on critical change items, project progress, problems, or detractors
• Ensures adherence to SLA application servicing and business automation delivery to ensure minimal disruption of systems
• Troubleshoots system and data integration issues and escalates when needed.
• Collaborates with business stakeholders to understand and document user requirements for enterprise applications.
• Configures and customizes enterprise applications to align with business processes and requirements.
• Plans and executes the implementation of new enterprise applications or updates to existing systems.
• Ensures a smooth deployment by coordinating with relevant teams and conducting user training sessions.
• Oversees data migration and integration efforts related to enterprise applications.
• Ensures data accuracy, consistency, and security within the applications.
• Develops and delivers training programs for end-users to promote effective and efficient use of enterprise applications.
• Provides ongoing support to users, addressing questions, issues, and enhancement requests.
• Creates and maintains documentation, including user guides, system configurations, and best practices, and ensures that documentation is up-to-date and accessible to relevant stakeholders.
• Works closely with IT teams, including developers, system administrators, and database administrators.
• Coordinates efforts to address technical issues, implement updates, and ensure system compatibility.
• Interacts with software vendors to understand new features, and updates, and resolve issues.
• Participates in vendor evaluations and assessments for potential new applications.
• Investigate and resolve issues related to enterprise applications, collaborating with support teams when necessary.
• Performs root cause analysis for recurring problems and implements preventive measures.
• Implements continuous improvement initiatives to enhance the functionality and usability of enterprise applications.
• Performs other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience:

• Bachelor s Degree or equivalent training and experience required
• Minimum of 5 to 7 years of related work experience (Business Intelligence and/or Application Delivery) within a Financial Institution

Skills:

• Ability to gather, analyze, and document business requirements for enterprise applications.
• Strong analytical skills to understand complex business processes and translate them into technical specifications.
• Excellent communication skills to interact with both technical and non-technical stakeholders.
• Ability to convey complex technical information clearly and understandably.
• Understanding of enterprise-level applications and their configurations.
• Experience in configuring and customizing enterprise applications to meet specific business needs.
• Knowledge of application development principles for potential collaboration with development teams.
• Ability to manage timelines, resources, and deliverables effectively.
• Ability to provide ongoing support to end-users, addressing queries and resolving issues.
• Strong problem-solving skills to identify and resolve issues related to enterprise applications.
• Capacity for root cause analysis and implementation of preventive measures.
• Ability to collaborate with cross-functional teams, including IT, business units, and vendors.
• Team-oriented mindset to work seamlessly with different stakeholders.
• Experience in managing relationships with software vendors.
• Ability to assess vendor solutions and make recommendations based on business needs.
• Strong documentation skills to create and maintain user guides, system configurations, and best practices.
• Attention to detail in keeping documentation accurate and up-to-date.
• Ability to adapt to changing business requirements and technologies.
• Flexibility to handle evolving project scopes and priorities.
• Eagerness to stay updated on the latest trends in enterprise applications and technology.
• Customer-focused mindset with the ability to understand and address user needs.
• Patience and empathy when dealing with end-users.
• Proficiency in troubleshooting technical issues related to enterprise applications.
• Ability to work collaboratively with support teams to resolve complex problems.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit for lengthy periods; use hands to operate controls on a computer; reach with hands and arms for phone and computer work; to communicate on the phone wearing a headset for extended periods. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. Must be able to travel.

First Foundation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.