End User Experience Support Analyst - Junior
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Job Description
Greenville, SC
Our client, one of the countries top companies, and a top employer here in South Carolina, has an immediate need for a Junior End User Experience Support Analyst to join their team. This role has a hybrid schedule with 2 days onsite per week required. Pay is $20-$27/hr DOE. Long-term multi-year W2 contract role. We can not provide sponsorship or accept candidates that require sponsorship for this position.
The Junior EUX Support Analyst will provide support for mobility and backup for collab/workplace services to provide support and advise/consultation on mobility subjects including assisting with project deployments for new solutions and services and resolution of complex incidents.This candidate will work on a midsize team with a technical environment consisting of Active Directory and LDAP Directories, Identity and Access Management (IAM), MS Office 365 with emphasis on Teams, Sharepoint, OneDrive, etc.
Responsibilities:
- Mobility support for North America region including billing, operational support and ordering of services/devices
- Communicate and promote best practices and new technologies for mobility services from the marketplace
- Provide consulting and give advice to end users / teams
- Assist in resolving complex mobility related incidents
- Engage on annual projects that involve IAM, Collaboration, Workplace or mobility activities
- Rotate Zone EUX on call responsibilities with other EUX SMEs and Support managers
- Create documentation as needed (knowledge articles, presentations to share with the zone, end user communications)
- Test and validate new solutions
3 Must haves for the position:
- An IT Degree (or Associates in IT plus experience) with a minimum 1+ years of IT experience in IT Services (IT Help Desk or End User Support Services role)
- Experience in M365 collaboration tools with working knowledge in Office 365 / Collaboration tools (Teams, Sharepoint, OneDrive, etc), as well as Active Directory and LDAP Directories
- Customer Service oriented to provide a great service to our teams with strong written and verbal communication skills
Leading organizations rely on The Hiring Group as their trusted recruiting and contingent staffing partner. Unlike typical staffing firms, The Hiring Group goes beyond meeting minimum requirements and offers our contractors the richest benefits package available in the industry today. Our contractors have access to Gold level medical insurance (employer paid at 50%), vision and dental insurance; two weeks of PTO per year; 401k with employer match; training and development opportunities; and 24/7 dedicated consultant support. By investing in our contractors well-being, The Hiring Group aims to increase employee retention, which translates to increased value to clients.
