Director of Information Systems

About Us

CreditServe is a dynamic and innovative consulting company with a strong commitment to quality, innovation, and client satisfaction. We have experienced rapid growth and success over the years. With a strong focus on pushing the boundaries of what's possible, we are seeking top-tier talent that adds intrinsic value to our organization.

Role Overview

The Director of System Administration and Cybersecurity will lead the operations of a data center running Dell servers using Windows, providing on-site support to ensure seamless and secure operations. This role requires deep technical expertise, particularly in cloud technologies (primarily Azure), and proven leadership in managing a team of system administrators, network engineers, and cybersecurity professionals. The Director will be responsible for overseeing the stability, security, and efficiency of both on-premise and cloud-based infrastructure, with a focus on disaster recovery, system backups, incident management, and change control.

Responsibilities

• System Administration and Data Center Operations:
  • Oversee the administration, configuration, and troubleshooting of Dell servers in a Windows environment, ensuring maximum uptime and performance.
  • Provide on-site support for data center operations, managing physical and virtual server infrastructure.
  • Lead efforts to monitor, maintain, and optimize system performance, including proactive issue detection and resolution.
  • Oversee system backups, and disaster recovery processes, and ensure that these protocols are regularly tested and updated.
  • Manage system patching, updates, and routine maintenance to minimize vulnerabilities and downtime.
  • Implement change control processes to ensure that updates, patches, and system modifications are well-documented and executed without disrupting services.
  • Collaborate with facilities management to ensure the physical integrity of the data center, including power, cooling, and security measures.
• Cloud Administration and Operations:
  • Lead the administration and management of cloud infrastructure, with a focus on Microsoft Azure services.
  • Ensure that cloud-based systems integrate seamlessly with on-premise infrastructure, maintaining consistent performance and security standards.
  • Manage the migration of applications and data from on-premise systems to cloud environments, optimizing resource usage.
  • Monitor and optimize cloud costs, scalability, and security, implementing best practices for cloud governance and compliance.
  • Troubleshoot cloud-related issues, including networking, storage, and compute performance.
• Cybersecurity and Information Security:
  • Develop and enforce strong cybersecurity policies and procedures, ensuring all systems (both on-premise and cloud) are secure from external and internal threats.
  • Regularly conduct risk assessments and vulnerability scans to identify potential security weaknesses.
  • Oversee incident management processes, responding to and resolving security breaches, network issues, or other critical system incidents in a timely manner.
  • Lead efforts to establish robust disaster recovery and business continuity plans, ensuring minimal data loss and system downtime in the event of an incident.
  • Stay updated with the latest cybersecurity threats and trends, ensuring the data center follows industry best practices and compliance standards (e.g., NIST, ISO 27001, SOC 2).

• Team Leadership & People Management:
  • Manage a team of system administrators, cloud engineers, and cybersecurity professionals, providing training, mentoring, and performance management.
  • Foster a culture of collaboration and knowledge sharing within the team, promoting the adoption of new technologies and best practices.
  • Collaborate with cross-functional teams, including development (DevOps), networking, and executive leadership, to align data center operations with broader organizational goals.
• Project and Change Management:
  • Oversee the planning and execution of data center and cloud infrastructure projects, ensuring they meet timelines, budgets, and quality expectations.
  • Implement and enforce a robust change control process, ensuring that system changes are logged, tested, and communicated effectively to minimize risks.
  • Lead system upgrades, cloud migrations, and the introduction of new technologies, coordinating with other departments and external vendors as necessary.
• DevOps Integration (Strong Plus):
  • Collaborate closely with DevOps teams to ensure that development pipelines are optimized for both on-premise and cloud-based systems.
  • Foster the integration of DevOps methodologies, such as CI/CD (Continuous Integration/Continuous Deployment) within the system administration and cybersecurity frameworks.
  • Provide infrastructure support for automation tools use by DevOps teams, ensuring secure and scalable environments for development, testing, and deployment.

Required Skills & Education

• System Administration and Data Center Operations:
  • 10+ years of hands-on experience managing Dell servers in a Windows environment.
  • Strong expertise in on-site data center operations, including physical server management, virtualization (VMware, Hyper-V), and system monitoring.
  • Proficiency in disaster recovery, backup technologies, and business continuity planning.
  • Experience in implementing and managing change control processes to ensure system stability and accountability for all changes.
  • Cloud Administration:
  • 5+ years of experience managing and supporting cloud infrastructure, particularly Microsoft Azure.
  • Strong understanding of cloud architecture, including IaaS, PaaS, and SaaS models.
  • Proven experience with cloud cost optimization, performance tuning, and security best practices for Azure environments.
• Cybersecurity Proficiency:
  • Expertise in cybersecurity frameworks (e.g., NIST, ISO 27001) and hands-on experience with firewalls, intrusion detection systems, and incident management.
  • Experience with vulnerability assessments, security audits, and risk mitigation strategies for both on-premise and cloud infrastructure.
  • Familiarity with regulatory and compliance standards such as SOC 2, HIPAA, or GDPR.
  • Project and Team Leadership:
  • 5+ years of experience leading IT teams, with a strong focus on people management, training, and team development.
  • Demonstrated ability to manage large-scale projects, including cloud migrations and data center expansions, ensuring delivery within scope, time, and budget.
  • Excellent communication skills, with the ability to translate complex technical concepts for both technical teams and non-technical stakeholders.

Why Join Us?

At CreditServe, we pride ourselves on our team s skill sets and ability to produce industry-leading results from an elite team. By joining us, you will have the opportunity to lead and shape the strategy of a dynamic company. We offer a collaborative and inclusive work environment, and we are a company that highly values its employees. We also offer a very competitive benefits package, including a matching 401k.

We take work-life balance seriously!

Pay: $150,000 - $160,000

Benefits

401(k) 4% Match
Dental Insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid sick time
Paid time off
Vision Insurance

Work Location: Remote - In Dallas | Ability to work in the office if needed

*Expected to travel to Pflugerville, TX (Home Office) 25% of the time.

We are not seeking leads from recruiters at this time, thank you.