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Junior IT Specialist HBITS-06-13644

Salary undisclosed

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Tech Valley Talent (TVT) is an HBITS PRIME Vendor, and we have an opening for a Junior IT Specialist HBITS-06-13644

DURATION: 24 Months

LOCATION: Albany, NY – Onsite

Desktop support position that will respond to all service requests and document the details of a user request or issue.

Qualifications

  • IT Specialist- Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
  • Junior- 12 - 36 months
  • 24 months’ experience managing support requests on a Level 2 help desk.
  • 24 Months experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS.
  • 30 months’ experience utilizing VMware vSphere to support virtual desktops including linked clones.
  • 30 months’ experience using LanSweeper, Remote Desktop and Active Directory, all three are required
  • 24 months’ experience using ITSM service desks.
  • 30 months’ experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.
  • 30 months’ experience using SCCM to create and apply images.
  • 30 months experience supporting Lotus Notes.
  • 12 Months experience with the installation and support of Office 2016 in an enterprise environment
  • 12 months experience troubleshooting Windows 10 OS and applications.

Day-to-Day tasks

  • Respond to all service requests.
  • Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents.
  • Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
  • Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
  • Installation of desktop hardware/ peripherals and printers.
  • Candidate may be expected to lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture.
  • Installation of individual software packages, as needed for all users.

TVT is an Information Technology (IT) professional business leader providing IT services to the public sector. Our firm is founded on the values of high integrity, trust, honesty, and commitment. We take pride in providing exceptional value to our clients by supplying and delivering the best IT project-based and hourly talent across the nation. We are business partners with many technology solution providers such as IBM, AWS, Google, Microsoft, Oracle, Tableau, Salesforce, and others. Tech Valley Talent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type protected by federal, state, or local laws. This policy applies to all terms and conditions of employment.