UX Content Strategist

Job Title: UX Content Strategist

Location: Boston, MA / Smithfield, RI / Merrimack, NH

W2 Contract Only

Job Description:

• As a principal UX content strategist on our content team, you'll be responsible for creating strategies that balance emotional decision with making with the right next step.

• Collaborate with product design and research teams to uncover the right customer problem to solve then ideate multiple solution paths.

• You'll write UX copy for mobile user flows that make solutions simple, obvious, and consistent. With polished presentation and storytelling skills, present conceptual directions, research findings, and creative rationale to leadership.

• While your day-to-day will vary, you'll have the opportunity to develop style guides expressing how the brand shows up in a specific focus area. Own the UXcopy for navigation, labels, short form messaging, and contribute to the learning agenda, moderated user tests, and analysis of results to make informed decisions.

• Together we can shape the digital experiences that enhance people's financial lives. Apply now and share your portfolio of strategy and writing samples.

REQUIRED SKILLS:

• Proven experience in digital content design, UX writing, and content strategy with high attention-to-detail and the ability to balance multiple work streams at once. Experience writing within financial services is a plus. A bachelor's degree is preferred.

• Deep empathy and understanding. This means you create for your audience, being mindful of accessibility and inclusivity.

• Organized self-starter who can deal with ambiguity while prioritizing and determining how to move work forward.

• A specialist at understanding the audience who can convey the voice of novice and engaged investors and to help them understand and relate to financial topics.

• Able to read sophisticated ideas and can find ways to make them simpler and conversational.

• Comfortable presenting to senior leaders, advocating for your content decisions, and negotiating edits with diplomacy and an open mind.

• Develop and evolve ideas via ongoing dialogue with partners and senior leaders that brings together client needs, emerging technology, financial trends, and Fidelity's enterprise goals.

• Influence a test, learn, and optimize approach to content where you'll make data-informed decisions on the topics, tone, language, and delivery.

• Thrives in a fast-paced, client-centric environment that depends on strong collaboration.

• Ability to learn from failure, engage in an iterative process, and understand that success comes sooner through trial and error.

• Willing to jump into different roles as the job requires and have an eye to the future of digital content design.

Note: Interested candidates kindly share your updated resume to bhavya at galaxyitech dot com or reach me out at Four Eight Zero Six Nine Six Five Three Nine One.

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