IT Support Analyst

IT Support Analyst

Remote

Long term contract

• 5 years working experience required.
• AWS certified
• Basic knowledge of programming languages in order to comprehend reading code and basic functions.
• Ability to create business solutions that increase competitive advantage.
• Ability to exercise good judgment in selecting methods and techniques for obtaining solutions.
• Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines.
• Ability to solve technical problems/ processes and understand complex details.
• Ability to increase operating efficiency and produce high quality technical solutions.
• A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level.
• Ability to analyze complex situations and problems & do the necessary research using multiple sources of information to arrive at innovative solutions.
• Exposure to a ticket tracking tool such as Remedy, ServiceNow, Sentinus
• Ability to multitask and handle a high volume fast paced environment
• Ability to work independently as well as with a team
• Ability to follow strict guidelines
• Dependable employee with flexible work hours
• Existing knowledge and skills with at least two of the following: -
• AWS and EC2 instances
• Messaging products like Tibco EMS or MQ
• UNIX

• Experience working in and with a Knowledge Base
• Experience working in an environment with SLAs
• Excellent written and verbal communication skills
• Excellent organization and communication skills.

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