Tier 1 IDM Support Engineer- Contract

Job Overview
Novacoast Staffing is currently assisting an Enterprise health care customer in its search for multiple Tier 1 Identity and Access Management ticketing support engineer for a short-term contract expected to last through the end of the year. The position is remote and the expected pay range for this position is $40-$55/ hour DOE.

In this role, you will be the first line of support for all Active Directory and Identity Management support needs. Experience with Okta is strongly preferred.

Responsibilities

• Process access provisioning requests, such as adding, modifying, and deleting user and group accounts within active directory and exchange.
• Administer the day-to-day activities of to ensure communication of time-critical information and to maintain consistent customer service levels, as well as the security posture of the organization.
• Answer incoming calls and provide support to identify, troubleshoot, and resolve access related issues.
• Review work processes to identify inefficiencies and recommend improvements for efficiency and enhanced security.
• Drive compliance with policies, procedures, and standards.
• Document appropriate detail in request tickets and tracking systems.
• Apply an understanding of technical problems and solutions in relation to the current, as well as the future business environment, to independently research and resolve related issues.
• Provide customer support to resolve access related issues.
• Facilitate timely, accurate, and complete administration/processing of end-user provisioning requests.
• Address compliance requirements associated with end-user provisioning, including monitoring and processing of users that have been inactive, separated or transferred.
• Update case notes with the current status of cases.
• Conduct security research in keeping abreast of the latest security issues.
• Maintain confidential information and demonstrates tact, discretion, and diplomacy.
• Research and resolve a wide variety of technical issues and participate/lead problem resolution efforts.
• Create, document, and follow testing standards using industry best practices.
• Escalate high-level issues to Senior engineers in a timely manner.

Requirements:

• 2-4 years of experience with Identity Management tools (Okta highly preferred)
• 3-5 years of cyber security experience
• 3-5 years of Active Directory tools and systems in an enterprise environment.
• Experience with Epic in a healthcare environment a huge plus!
• Have the ability to communicate technical concepts to non-technical personnel.
• Self-motivated with the ability to work with minimal supervision.
• Able to work effectively under deadlines in a fast-paced, changing environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Team player with excellent verbal and written communication skills.
• Exceptional organizational skills and attention to detail.
• Understanding of Active Directory; including replication, GPO, and DNS.

If this position matches your next career move, submit your resume today for immediate consideration!

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