Technical Support
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Our Journey
Imagine navigating the vast and often turbulent waters of financial markets. It s easy to feel overwhelmed, lost, or even stranded without the right guidance. At SUN HARBOR ADVISORS LLC, we are the lighthouse in the storm, guiding you safely to your financial goals with unwavering expertise and clarity.
Our story began with a simple yet powerful vision: to provide unparalleled investment advice and financial planning to individuals and businesses alike. Founded on the principles of integrity, transparency, and excellence, SUN HARBOR ADVISORS LLC has grown into a beacon of trust and reliability in the investment advisory landscape.
Job Summary
We are seeking a dedicated professional to join our vibrant team in the staffing and recruiting industry. This remote position is ideal for detail-oriented individuals who thrive in a fast-paced environment and enjoy ensuring data accuracy and organization.
Key Responsibilities
The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.
Provide inbound customer support using a call flow guide.
Resolve technical issues related to hardware, software, and client products.
Track, document, and retrieve information in databases.
Be an amazing problem-solver
Qualifications
No prior experience needed; we will provide comprehensive training
Strong technical aptitude and problem-solving abilities
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Reliable internet connection and a quiet workspace
Positive attitude and a willingness to learn
Benefits
Incentive Bonus Plans
Comprehensive Medical, Dental, and Vision benefits
401K with Company Match
9 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Additional Information
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status