ServiceNow Technical Consultant (ITSM/Reporting), REMOTE, 6+ Months

ServiceNow Technical Consultant (ITSM/Reporting), REMOTE, 6+ Months

100% Remote

This position will report to our ServiceNow practice
Preference given to candidates who have current ServiceNow certifications (will be validated via ServiceNow website)

Seeking a trained and certified ServiceNow Professional with experience in ITSM Suite. All work will be completed in ServiceNow and will require experience with SDLC and PPM for all project status, requirements, story management and testing. Interacting daily within ServiceNow to Managing Customer Incidents and Request related to the build and implementation of ServiceNow Applications, Modules, etc.

What You ll Do

Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
Deliver a high level of knowledge and customer service within the ITSM Suite.
Explain the offerings available with ServiceNow ITSM Suite.
Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus
Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
Apply Agile software development practices for customizations to the platform and applications

What You ll Need
Required:

Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
5+ years of ServiceNow Development
ITSM Suite experience
Event Management, Discovery, Service Mapping and Orchestration
ServiceNow Admin (or higher) certifications desired (not required WITH equivalent experience)
ServiceNow Certified System Administrator
ServiceNow Certified Implementation Specialist
Background in either software development or IT Service management

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