Quality Representative

Requisition Id 13869

Overview:

We are seeking a Quality Representative (QR) who will focus on working with the Group Lead (GL), customers, and other quality professionals to support/develop quality processes, tools and techniques, quality management systems, project/process improvements, strategic planning and performance metrics, and other quality-related initiatives to support the Information Technology Services Directorate. This position resides in the Quality Programs & Missions Support Services Grolup in the Quality Assurance DIVISION, Environment, Safety & Health Directorate, at Oak Ridge National Laboratory (ORNL).

As part of our team, this position is responsible for providing support services by proactively deploying Laboratory policies, procedures, quality tools, and quality methodology in line organizations that meet the customers' requirements and achieves reliable and effective results supporting the customer's mission.

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an extraordinary 80-year history of solving the nation's biggest problems. We have a dedicated and creative staff of over 6,000 people! Our vision for diversity, equity, inclusion, and accessibility (DEIA) is to cultivate an environment and practices that foster diversity in ideas and in the people across the organization, as well as to ensure ORNL is recognized as a workplace of choice. These elements are critical for enabling the execution of ORNL's broader mission to accelerate scientific discoveries and their translation into energy, environment, and security solutions for the nation.

Major Duties/Responsibilities:

The QR works with customers to lead projects for incorporating quality philosophy, tools and techniques, quality management systems, business/process improvements, strategic planning and performance metrics, and other quality related initiatives. The QR may also support the central staff in the development of programs, processes and procedures. Major responsibilities include:

• Provides support to the Information Technology Services Directorate to address issues and enhance performance.
• Provides quality planning assistance on various tasks, projects, , work evolutions; provides assessments of work in progress, including documentation reviews against specifications.
• Provides guidance on use of QA tools and processes, performance improvement, and facilitation of process improvement to line management and staff.
• Conducts investigations, corrective action verification and analysis and resolves quality problems, including non-conformances, and ISO-9001 non-compliances.
• Serves as a Point of Contact for coordinating internal and external assessments for compliance including follow up activities.
• Identifies and/or solves problems; assessing needs to achieve desired business results.
• Develops project plans, checklists, procedures, and guidance for efficient and effective deployment of management systems and organizations supported.
• Establishes relationships and works effectively with external and internal customers to meet goals; and assesses customer satisfaction.
• Identifies and understands customer needs while influencing the prioritization and development of quality initiatives.
• Builds and develops relationships with peers and others to exchange feedback and Lessons Learned on issues or concerns.
• Analyzes, interprets, and communicates quality data to management.
• Operates and communicates effectively and efficiently with all levels of management on quality issues.
• Assists with performance assessment planning, implementation, and follow-up.
• Responds to assessments, with evaluation and closure of concerns and commitments.
• Performs trend and statistical analysis to support established metrics and goals.
• Leads continuous improvement initiatives in support of quality and performance management.
• Actively participates in, or leads meetings and business planning activities or review sessions for assigned organization.
• Reviews audit and assessment results and identifies the severity of findings or the risk associated with the findings to ensure the appropriate level of action is taken to eliminate non-conformance.
• Serves as technical or quality expert by responding to targeted questions from the field, or other organizations, and provides support to customers.
• Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace - in how we treat one another, work together, and measure success.

Basic Qualifications:

• A B.S. degree in Science, Engineering, or a related discipline.
• A minimum of five years years of experience in quality.
• A working knowledge of recognized Quality Standards such as ISO 9001, NQA-1, and quality concepts.

Preferred Qualifications:

• Advanced level of knowledge in a technical specialty plus track record managing technical projects.
• Knowledge of a wide range of principles, theories, professional competencies & application techniques plus knowledge of other disciplines and functions.
• Significant experience applying & demonstrating these competencies leading technical programs.
• Familiarity with ORPS, PAAA, and DOE regulations is desired.
• Experience in Six Sigma methodologies and/or other process improvement methodologies, as well as the ISO 9001 Quality Management System, are considered pluses.
• Exceptional teamwork, statistical skills, and a positive, meticulous nature with a penchant for detail and precision are required attributes.
• Ability to use analytical skills to identify resolution of issues.
• Ability to positively interact with all management and staff levels.
• Demonstrated track record of investigation analysis and problem-solving is required.
• Ability to grasp a diverse range of technical criteria and proactively recommend improvement opportunities that address organizational risks.
• Strong computer and organizational skills with the ability to multitask are required.
• Must have excellent verbal and written communication skills.
• Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory.

Special Requirements:

• Prolonged periods of sitting or standing. Basic physical requirements of an office position.
• Q Clearance: This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.
• Visa Sponsorship: Visa Sponsorship is not available for this position.

Benefits at ORNL:

ORNL offers competitive pay and benefits programs to attract and retain talented people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

If you have difficulty using the online application system or need an accommodation to apply due to a disability, please email: .

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.

Nearest Major Market: Knoxville

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.