Network Engineer (Voice), Unified Comms (UC) Engineer

Job Description

We are seeking a highly skilled and experienced Cisco Certified Voice Engineer with a strong background in Avaya systems. The ideal candidate will have at least 8 years of hands-on experience in voice networking, including Cisco Unified Communications (CUCM), Avaya voice solutions, and SIP-based telephony systems. The role involves designing, implementing, maintaining, and troubleshooting complex voice networks, integrating Cisco and Avaya systems, and supporting the organization's unified communication needs.

PRIMARY DUTIES & RESPONSIBILITIES:

• Designs, deploys, and manages voice infrastructure, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco UCCX, and Avaya Aura systems
• Diagnoses and resolves voice network issues related to Cisco and Avaya platforms, including SIP trunking, call routing, dial plans, and voice mail systems
• Works on projects involving the integration of Cisco and Avaya voice systems, and assists in voice network migrations or upgrades
• Configures voice gateways, routers, switches, and call manager settings, including QoS policies, voice VLANs, and dial-peers
• Monitors voice network performance and implements measures to optimize call quality and system availability
• Provides support for various unified communication tools, including Jabber, WebEx, and other collaboration platforms
• Maintains documentation for voice network configurations, procedures, and troubleshooting guides, and provides regular performance reports
• Offers technical support and training for end-users, and collaborates with the IT team to ensure seamless communication across the organization

Requirements

MINIMUM SKILLS & REQUIREMENTS:

• Bachelor's degree in Information Systems, Computer Science
• Minimum 8 years of experience in voice networking, with significant exposure to both Cisco and Avaya voice systems
• Cisco Certifications: CCNP Collaboration (or equivalent)
• Hands-on experience with Cisco Unified Communications Manager (CUCM), Unity Connection, Cisco UCCX, and Avaya Aura
• Strong knowledge of SIP, H.323, MGoogle Cloud Platform, and voice gateways (ISR, ASR, etc.)
• Proficient in call routing, dial plans, QoS, and troubleshooting of voice-related issues
• Experience in integration and migration projects involving Cisco and Avaya systems
• Familiarity with collaboration tools such as Jabber, WebEx, and Microsoft Teams
• Excellent communication skills, both verbal and written
• Problem-solving mindset with a focus on customer satisfaction
• Ability to work independently and as part of a team

DESIRED SKILLS & REQUIREMENTS:

• Willingness to travel - not required
• Avaya Certifications: Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS)
• Additional certifications in network security or other related fields
• Knowledge of cloud-based voice services such as Cisco Webex Calling or Avaya Cloud Office
• Familiarity with scripting and automation for voice network tasks (e.g., Python, PowerShell)

SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT, THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AS WELL AS, A U.S. GOVERNMENT SECURITY CLEARANCE AT THE SECRET LEVEL

ABOUT US

Scientific Research C orporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry, as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients.

Scientific Research Corporation offers a competitive salary, an extensive benefits package and a work environment that encourages excellence. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

DIVERSITY & INCLUSION

We strongly believe in the abundance of differences among individuals. We value different points of view and appreciate diverse perspectives. We truly believe this is what makes our organization inclusive and more responsive to the needs of our diverse customers.

EQUAL OPPORTUNITY EMPLOYER

Scientific Research Corporation is an equal opportunity and affirmative action employer that does not discriminate in employment.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, or national origin, disability or protected veteran status.

Scientific Research Corporation endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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FILLING THIS POSITION IS CONTINGENT UPON FUNDING

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