Desktop/Field Services Technician
Apply on
Role: Desktop/Field Services Technician
Location: Los Angeles, CA
Duration: long term
Description
The role of the Desktop/Field Services Technician is to assist employees regarding all facets of end-user computing which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals. All candidates must have firsthand experience supporting desktop computers in a Windows/TCPIP environment.
Configures, installs, monitors, and maintains IT users' desktop software and hardware; supports mobile workforce. Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Technical owner responsible for end-to-end problem ownership, resolution, and communication with employees. May provide on-site training to users.
Resolve and close tickets/work orders supporting end-user desktops and peripherals
Respond to customer support issues escalated from the Helpdesk
Contribute to desktop projects (global installs/upgrades) as a project team member
Remotely diagnose and resolve requests utilizing remote tools
Troubleshoot and collaborate with other departments to assist with infrastructure-related issues
Document customer interactions in incident management system including asset management
Recover data from hard disk drives and/or perform data migration
Support remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
Install and configure local and network-based printers
Perform preventative maintenance
Work various shifts, holidays, on-call, and travel as required
Follow management guidance, adhering to IT policy and procedure
Qualifications
Associates / Bachelor's Degree in Computer Science, Information Systems or other related field. Or equivalent work experience
Minimum 5 years of demonstrable hands-on IT work experience supporting and resolving diverse PC desktop software and hardware issues
Overall knowledge of all Windows based operating systems including Windows 7
Familiarity with workflow and with ticketing systems
Knowledge of VPN connectivity and ability to troubleshoot issues
Excellent customer service skills with ability to interface at all levels of the organization
Excellent verbal and written communication skills
Ability to work independently and perform in a collaborative, team-based environment
A+ certification preferred
MCSE/MCP is a plus
Previous IT infrastructure experience in Airline/Airport environment is a plus
Must possess the ability to lift at least 30lbs.
Travel as required