Job Title: Infrastructure Engineer III
Location: Portsmouth, NH (Onsite) (Open for relocation candidate)
Pay Range: $40-200/hr. on W2 (Based on Experince)
Roles & Responsibilities:
The Infrastructure Engineer is responsible for planning and designing the services and solutions in collaboration with the service provider and mapping the business requirements to systems/technical requirements to ensure they are in line with Standards, Architecture, quality and security requirements. A focus of the role will be IT Infrastructure in the OT context (shopfloor, building management systems, laboratory systems, etc.).
This position operates within the IT Infrastructure function and serves as a technical engineer spanning various infrastructure domains. As a member of the Global Infrastructure team, this role offers support to all sites.
The position ensures service provider quality by managing relevant services through definition of KPIs, SLAs and associated measurements and reporting.
Furthermore the role holder ensures that good IT practices, including good Documentation practices, IT security and change management practices are constantly adhered to.
Required Skill:
Communication and stakeholder management skills
Fluent in English
University degree actual or working style
Ability to define, select, implement and manage standards and associated services.
Ability to manage service provider, including definition of KPIs, measuring service quality and outcomes
Ability to contribute to architecture blueprints, in e.g. the OT area
Ability to contribute to appropriate documentation, including e.g. processes, configuration documents, designs.
Hands on experience in multiple technologies and infrastructure areas, such as:
1. Defining service and technical solution requirements
2. Cisco switches and Wireless controllers
3. Hypervisors, such as Vsphere and AHV
4. Infrastructure and testing as a Code knowledge highly desired (e.g. Kubernetes, Docker, Podman)
5. Senior Linux knowledge is highly desired
6. Senior Windows Server knowledge is a must
7. Automation of infrastructure tasks
8. Active Directory
9. Backup technologies, ideally Veeam and Acronis
10. Disaster recovery
11. PowerShell/Bash skills
12. Basic Citrix and Windows Remote Desktop Services skills
13. Storage and File services
14. Database knowledge is highly desired
Strong customer service ethic
Can drive cultural and technological disruption
Ability to perform cross technical Root cause analysis and define associated measures.
Able to work independently and make educated decisions to provide quick solutions to problems
Ability to prioritize and quickly resolve issues
Excellent analytical and problem-solving skills
Effective prioritization and project management skills
Ability to anticipate risks and devise solutions in the moment
Deep technical infrastructure knowledge
Understand ITIL model and metrics for Service Delivery
