Specialist - Service Support

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

The Onsite Support Group is responsible for providing onsite/deskside and remote 2nd level technical support and analysis on various aspects of end user systems support. These systems and responsibilities include but are not limited to support of technology hardware (Desktops, Laptops, etc.), virtual desktops (VM/VDI), software, mobile device and video conferencing. This individual will perform system administration and maintenance of end user systems utilizing standard industry tools, management consoles and administration portals.
What you have

• Exceptional customer service skills
• Proven verbal and written communication skills.
• Demonstrated experience working in a service desk, desktop support, or technology support environment.
• Proficiency with technology, tools, and processes that support your work.
• Solid experience with hands-on technical support for end user computing devices
• Experience supporting users in their use of applications such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management)
• Analyzes multiple problems evaluates several alternative solutions to before confirming path forward.
• Typically receives little instruction on day-to-day work, general instructions on new assignments.
• Requires understanding of the processes, procedures and systems used to accomplish the work and recognition of downstream impact on others.
• Explains complicated information to customers
  Manages team projects with other team members and may participate in cross functional projects.
• Decisions influence the quality, efficiency, and effectiveness of own team.
• 3-5 years diagnosing and troubleshooting moderate to complex technical issues.
• Responding to complex and diverse technical issues to isolate and fix problems with software or various desktop applications.
• Interacting with high-level individual contributors, managers, and clients.
• Explaining complicated information to End Users.
• Identifying and reporting design, reliability, and maintenance problems or bugs and assisting with resolution
• Resolving complex problems escalated from NSD.
• Analyzing multiple problems in the diagnosis, repair, maintenance and debugging of hardware and software. In addition to evaluating alternative solutions before confirming path forward
• Using best practices and business knowledge to improve products or services.
• Managing projects with other team members and participating in cross-functional projects

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What's in it for you

At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.