Producer Commissions Analyst
Salary undisclosed
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At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The purpose of this position is supporting commission payments through analysis and troubleshooting of escalated and complex commission issues, maintaining and supporting commission processing, and performing functions and overseeing projects to ensure proper commission disbursement and reporting. This position also supports commission processing through coding, testing, and maintenance of the agent commission system, database creation and maintenance, automation software scripting and maintenance, and creating ad-hoc commission reports. The position also distributes work to others on the commission team.
Key Responsibilities
Projects/Testing/Special Projects: Project testing, regression testing, new product testing, product revisions
System Coding/Testing: Coding and testing of commission system (includes: creation of design documents, coding rules and rates, unit testing, migration to system test and production environments, and supporting system testing), database creation and maintenance
Quality Verification (QV)/Training: QV commission reports for data integrity; monthly QV of Commission Representative processing; monthly inquiry QV; oversight of department training, identifying training/coaching opportunities; coach Commission Representatives through written feedback and one on one coaching; run QV audit reports and provide recommendations on findings; create/update/maintain departmental policy and procedure documentation
Problem Escalation/Customer Service: Defect analysis and system resolution, Commission representative escalated inquiries (ACD call/email/letter), error reprocessing, establishing preventative controls or processes, problem analysis and resolution. Provides technical interpretation and advice of system operations
Workflow administration: Monitors workflow and distributes work to members of the commission tea
Compliance: Oversight of internal controls and Sarbanes-Oxley reporting for the commission team.
Education
4 year Bachelors Degree (Preferred)
Experience
2 or more years of experience (Preferred)
Supervisory Responsibilities
This job does not have supervisory duties.
Education & Experience (in lieu)
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Skills
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Compensation
Compensation offered for this role is $40,000.00 - 66,227.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click " here " for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click " here " for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the "EEO is the Law" poster click " here ". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click " here ". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Job Description
The purpose of this position is supporting commission payments through analysis and troubleshooting of escalated and complex commission issues, maintaining and supporting commission processing, and performing functions and overseeing projects to ensure proper commission disbursement and reporting. This position also supports commission processing through coding, testing, and maintenance of the agent commission system, database creation and maintenance, automation software scripting and maintenance, and creating ad-hoc commission reports. The position also distributes work to others on the commission team.
Key Responsibilities
Projects/Testing/Special Projects: Project testing, regression testing, new product testing, product revisions
System Coding/Testing: Coding and testing of commission system (includes: creation of design documents, coding rules and rates, unit testing, migration to system test and production environments, and supporting system testing), database creation and maintenance
Quality Verification (QV)/Training: QV commission reports for data integrity; monthly QV of Commission Representative processing; monthly inquiry QV; oversight of department training, identifying training/coaching opportunities; coach Commission Representatives through written feedback and one on one coaching; run QV audit reports and provide recommendations on findings; create/update/maintain departmental policy and procedure documentation
Problem Escalation/Customer Service: Defect analysis and system resolution, Commission representative escalated inquiries (ACD call/email/letter), error reprocessing, establishing preventative controls or processes, problem analysis and resolution. Provides technical interpretation and advice of system operations
Workflow administration: Monitors workflow and distributes work to members of the commission tea
Compliance: Oversight of internal controls and Sarbanes-Oxley reporting for the commission team.
Education
4 year Bachelors Degree (Preferred)
Experience
2 or more years of experience (Preferred)
Supervisory Responsibilities
This job does not have supervisory duties.
Education & Experience (in lieu)
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Skills
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Compensation
Compensation offered for this role is $40,000.00 - 66,227.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click " here " for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click " here " for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the "EEO is the Law" poster click " here ". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click " here ". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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