Desktop Support Coordinator - Intern (Fall 2024)

At S&C Electric Company, a 100% employee-owned company, we help keep the lights on for people and businesses worldwide. Our manufacturing roles build the equipment that protects the critical infrastructure of the power grid, and each of our team members lends their unique skills to this crucial mission. We empower our people by providing pathways to a long-term career and support them in their professional growth by sustaining a culture founded on respect, strengthened by collaboration, and measured by our shared successes. The manufacturing industry is booming with opportunities to learn new things, expand your skills, and build a long-term career.

Join S&C to make an impact on tomorrow's energy challenges and become an employee-owner!

Available Shift

• 1st shift: 7:30 am - 4:00 pm CST, Monday - Friday (Hybrid)
• Full-Time Fall 2024 Internship Opportunity

Competitive Weekly Pay Period

Benefit Overview

• Competitive complete benefits package
  • Medical, Dental, Vision, 401K, and Employee Stock Ownership Plan (KSOP)
  • Tuition Reimbursement, Fitness reimbursement, Paid leaves
  • Dependent care FSA, Basic Life, Transit benefit
  • Annual bonus for individual and company performance
• Paid vacation and 15 paid holidays, including shutdown in summer and winter
• Referral Bonus program
• PPE provided.
• Career Advancement and Development Opportunities

Join Our Team as a Desktop Support Coordinator Intern

Are you passionate about end-user support? S&C Electric Company is seeking a dynamic individual to coordinate our IT function. As a Desktop Support Coordinator Intern, you'll be crucial in ensuring smooth operations and supporting our diverse team.

S&C Electric Company is a global provider of equipment and services for the highly competitive electric power industry. We are seeking an enthusiastic and passionate professional for an Desktop Support Coordinator Intern with experience supporting Microsoft Enterprise client technologies and Cisco networks. The successful candidate will join a high-performance and cross-functional team, working to support S&C's 3000+ client computer systems, printers, and mobile devices across 19 offices in 6 different countries.The best person for this role will be approachable and accessible, with a genuine desire to help end-users get the most out of their technology. Operating not only with professionalism and urgency but also with empathy and patience, the successful candidate is a people-focused professional with excellent communication and prioritization skills, with a proven customer satisfaction track record.

Key Responsibilities:

• Act as the initial point of contact for all client computer and software-related concerns.
• Create and maintain documentation for troubleshooting and using software and hardware.
• Respond to, prioritize, and provide detailed reports for technical support requests.
• Identify and assess support issues for cause, resolution, and potential trends. Escalate as necessary.
• Install and maintain computing hardware and software solutions that utilize industry best practices to meet corporate objectives.
• Research the latest products, services, and standards as they best meet the needs of the business.
• Provide guidance and recommendations on the most effective use of technology.
• Maintain asset management of hardware and software inventories.
• Create required reports in response to management needs.

What you'll Need To Succeed:

Job Requirements ( To select this job at a minimum you must have the following):

• Must be in good standing as a student at the Bachelor's degree level at an accredited university majoring in an Information Technology or related field and returning to school full-time at the end of the internship.
• Comfortable commuting and working in a hybrid work setting, reporting to S&C HQ in Rogers Park, Chicago, IL.
• Ability to work Full-Time in Fall 2024 for a minimum of 10 weeks.
• Experience supporting Windows/Linux/MacOS and Microsoft 365 products, including Teams and OneDrive.
• Working knowledge of office automation technologies and computer peripherals, such as printers and scanners.
• Knowledge of Cisco networking fundamentals and security practices, and anti-virus programs.
• Strong customer service orientation with keen attention to detail.
• Ability to perform remote troubleshooting and provide user-friendly instructions.
• Proven problem-solving and analytical skills.
• Demonstrated ability to communicate effectively and professionally.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Highly self-motivated and skilled at empowering a highly collaborative team.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Adept at reading, writing, and interpreting technical documentation and procedure manuals

Preferred:

• Prior IT internship experience a plus

Ready to make an impact and become an employee-owner? Apply now to join our inclusive and innovative team! Explore open positions.

S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at .

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