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Survey Agent

  • Full Time, onsite
  • Spa Sydell Integrative Aesthetics
  • Alpharetta, United States of America
Salary undisclosed

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Description

Spa Sydell Integrative Aesthetics is seeking a dedicated Survey Agent to join our team. Our goal is to maintain a high standard of customer satisfaction by gathering valuable feedback and insights from our clients. As a Survey Agent, you will play a crucial role in assessing our services, ensuring that we continue to meet and exceed our clients' expectations.

Your responsibilities will focus on engaging with clients post-visit to collect feedback about their experiences, analyze the results, and help implement improvements based on client input. We value a customer-centric approach and are looking for a candidate who believes in the importance of client feedback.

Job Description:

  • Conducting surveys with clients after their spa visits
  • Gathering qualitative and quantitative data
  • Analyzing feedback and summarizing findings
  • Providing actionable insights to management
  • Assisting in developing improvement strategies based on client feedback
  • Maintaining accurate records of responses and feedback
  • Collaborating with the team to ensure client concerns are addressed
  • Upholding Spa Sydell's core values of guest satisfaction, integrity, and growth

We are looking for individuals who are passionate about customer service and commitment to excellence.

Requirements

Job Requirements:

  • Excellent communication skills
  • Ability to engage and connect with clients
  • Strong analytical skills to interpret feedback
  • Detail-oriented with strong organizational abilities
  • Proficient in using survey tools and software
  • Ability to work independently and as part of a team
  • Experience in customer service or feedback analysis is a plus
  • Flexibility to adjust working hours as necessary based on client schedules