Design Coordinator/Account Manager

Job Title: Design Coordinator/Account Manager

The Design Coordinator/Account Manager will be reporting to the Manager of Account Management, acting as a liaison between regional representatives and internal teams to delivers an exceptional customer experience from project conception through post-installation.

Job Description:

Project Tracking / Facilitation / Project Management:

• Fields inquiries relating to the physical and technical aspects of products
• Coordinates with internal teams to find solutions for unique products or installations
• Receives, processes, and manages multiple incoming orders with unique requirements and timelines
• Creates and maintains strong relationships with customers, sales reps, and designers
• Creates, runs, and analyzes sales and pipeline reports
• Controls project flow from project start through shipping phase by providing administrative direction for customers and various internal departments to ensure project is completed on schedule and within budget
• Analyzes initial project requirements
• Updates internal databases as project status changes
• Produces order acknowledgements for each project
• Maintains and archives internal and external communication for each project using NetSuite and Outlook
  
  

Coordination with Internal Teams:

• Continues to communicate directly with designers and engineers after project handoff
• Follows up on status of samples and drawings completed during quotation phase
• Works with Architectural Project Managers to establish large project timelines and phasing
• Attends weekly meetings with Production and Engineering to review time sensitive projects
• Works with Architectural Project Managers to provide problem resolution. Provides verbal and written reports with issues, implications, and potential courses of action, as required.
  
  

Communications with Clients and Representatives:

• Leads project intake meetings and communicate next steps and timelines with clients
• Provides subject matter expertise on product designs, as needed
• Updates customers on shop drawing status and requests additional information, as needed
• Communicates tracking information to customer once project has shipped
• Provides support to assigned reps
• Sends bi-monthly project reports to reps
  
  

Qualifications:

• Bachelor's Degree within Design, Architecture, or related field highly preferred
• UX/UI design backgrounds are not applicable
• Minimum 2+ years of work experience in a sales support role
• ie: Designer at a furniture or lighting showroom, Account Manager/Coordinator for a design firm that produces their own product
• This must be professional, postgraduate experience not including internship experience
• Ability to coordinate projects between multiple departments
• Able to work in a fast-paced environment
• Knowledge of the design process
• Excellent communication, customer service, and multi-tasking abilities
• Must be local- this role is in office, remote on Fridays once approved by management
  
  

The starting salary for this role is $60,000-$68,000 depending on experience.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people
  
  

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.