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Service Coordinator II

  • Full Time, onsite
  • American Repair Maintenance LLC
  • On Site, United States of America
Salary undisclosed

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Job Description

Job Description

Role: Service Coordinator II

Department: Vendor

Reporting Manager: Territory Manager

Service Coordinator II plans and establishes schedules for our contractor partners to meet customer demands and overall company efficiency. The service coordinator is a specialist in regional workflow distribution and overall business capacity needs.

Responsibilities:

Responding to customer inquiries and referring clients to the proper channels

Making special service arrangements as necessary

Ensuring that the appointments of all services provided meets the required metrics and service level agreements

Contribute in development processes that make service delivery more efficient and organized

Manage workflow and distribute accordingly from past and new workflows

Assign, dispatch, and track work orders for contractor partners to ensure.

Ensure fair pricing, vetted information, and complete scopes from our contractor partners.

Provides administrative support, including answering calls from vendors, correspondence, research via the Internet, and other resources.

Able to think strategically, identify problems, develop practical solutions, and guide their implementation by partnering with peers and all business partners

Qualifications:

2+ years in a related field; associate s or bachelor s degree in a related field is preferred.

Effective communication, including writing, speaking, and interpersonal communication

Quick critical thinking and problem-solving abilities

Excellent customer service and client relations skills

Keen organization and time management skills

Collaboration and teamwork abilities

Goal-setting skills and self-motivated

Ability to work in a fast-paced environment

Advanced analysis and data visualization

Ability to use computers, software, and other technology for inventory and communication purposes

Understanding of the logistics/service delivery, including common obstacles and effective solutions

Now offering a Sign-on Bonus!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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