Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...
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Customer Service Retention Associate

Salary undisclosed

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Dice
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Job Description

Job Description

Overview: As a Customer Service Retention Associate, you will play a crucial role in ensuring customer satisfaction and loyalty through effective communication and problem-solving skills. Your primary responsibility will be to engage with customers who are at risk of leaving our services, understand their concerns, and provide solutions that align with their needs. This role requires empathy, resilience, and a proactive approach to customer retention.

Starting at $17.50 plus bonuses!

Key Responsibilities:

  1. Customer Engagement: Proactively reach out to customers who are considering canceling or are dissatisfied with our services.
  2. Problem Resolution: Listen actively to customer concerns, empathize with their situation, and work towards mutually beneficial solutions.
  3. Retention Strategies: Implement retention strategies and offers to incentivize customers to stay, based on their needs and feedback.
  4. Relationship Building: Build strong relationships with customers to foster loyalty and trust in our brand.
  5. Documentation and Reporting: Maintain accurate records of customer interactions, feedback, and resolutions. Provide regular reports on retention metrics to management.
  6. Collaboration: Work closely with other departments such as sales and product development to address underlying issues contributing to customer dissatisfaction.
  7. Continuous Improvement: Identify opportunities for process improvements based on customer feedback and market trends.

Skills and Qualifications:

  • Proven experience in customer service or a related role.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a solution-oriented mindset.
  • Empathetic and patient approach to handling customer concerns.
  • Ability to work independently and as part of a team.
  • Proficiency in CRM software and other customer service tools is a plus.
  • High school diploma or equivalent; additional education or certification in customer service is advantageous.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Positive and inclusive work environment.

We are an Equal Opportunity Employer.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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