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Field Services Specialist

  • Full Time, onsite
  • Anchor Managed Solutions Ltd
  • On Site, United States of America
Salary undisclosed

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Job Description

Job Description
Salary:

Summary: The Tier 1 Field Services Specialist is responsible for providing first-level support to all company IT hardware, software, and end-user-related issues in the field. This role serves as the initial point of contact for troubleshooting and repair in various locations and environments.

Key Responsibilities:

  1. On-Site Support: Respond to and diagnose hardware and software issues in the field, offering solutions in a timely manner.
  2. Incident Management: Log all support interactions, track and escalate unresolved issues to the next level of support, and ensure timely resolution.
  3. Installation & Configuration: Set up and configure new hardware and software for users and ensure that all components integrate well with existing infrastructure.
  4. Preventive Maintenance: Regularly inspect, clean, and update systems and peripherals to ensure optimal performance and lifespan.
  5. User Training: Provide users with guidance on basic hardware and software usage, and educate them on best practices.
  6. Inventory Management: Track and document hardware and software inventory, and report any discrepancies or needs.
  7. Documentation: Maintain detailed records of issues, resolutions, installations, and upgrades.
  8. Communication: Collaborate with other IT teams and departments to ensure seamless IT operations and user satisfaction.

Qualifications:

  1. Associate's degree in Computer Science, Information Technology, or a related field. Bachelor s degree preferred.
  2. 1-2 years of experience in IT support or a related role.
  3. Familiarity with common OS platforms (Windows, MacOS, Linux) and basic networking concepts.
  4. Strong problem-solving skills and the ability to think critically.
  5. Excellent interpersonal and communication skills.
  6. Ability to work independently and as part of a team.
  7. Willingness to travel to different locations as required.
  8. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are a plus.

Physical Requirements:

  • Ability to lift and transport computer equipment up to 50 lbs.
  • Capable of standing, bending, and kneeling for extended periods during equipment installation or troubleshooting.

Working Conditions:

  • Mostly on-site, with potential exposure to various working environments.
  • Occasional evening and weekend work to meet deadlines or address emergencies.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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